According to our textbook, if total quality management is to successfully pervade all levels of an organization, management must develop an organizational __________ in which all workers are committed to the philosophy.
A) culture
B) configuration
C) control system
D) structure
E) form

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) requires an organizational culture where every employee is committed to quality principles, emphasizing the importance of a shared set of beliefs and practices that support continuous improvement and customer satisfaction.

According to Our Textbook, If Total Quality Management Is to Successfully