A central theme of the total quality management approach is that __________ employees should be brought into the decision-making and problem-solving process.
A) very few
B) all
C) functional
D) quality-minded
E) team-oriented

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) emphasizes the involvement of all employees in the decision-making and problem-solving processes to improve the organization's quality, productivity, and performance.

A Central Theme of the Total Quality Management Approach Is