Question 1

According to Juran, quality __________ involves linking product and service design with process design to achieve the quality characteristics desired.
A) assessment
B) control
C) management
D) organizing
E) planning

Accepted Answer

According to Juran, quality planning involves linking product and service design with process design to achieve the desired quality characteristics. This process is essential for ensuring that the final product or service meets the quality standards and expectations set forth at the beginning of the project.

Question 2

Joseph Juran's quality trilogy includes
A) quality planning, control, and improvement.
B) quality assurance, planning, and organizing.
C) quality value, costs, and rewards.
D) quality planning, assurance, and rewards.
E) total quality management, costs, and rewards.

Accepted Answer

Joseph Juran's quality trilogy consists of quality planning, quality control, and quality improvement. These three processes are fundamental to his approach to managing quality.

Question 3

The philosophy that "quality is free was introduced by
A) Kaoru Ishikawa.
B) Joseph Juran.
C) W. Edwards Deming.
D) Armand Feigenbaum.
E) Philip Crosby.

Accepted Answer

Philip Crosby introduced the philosophy that "quality is free," emphasizing that the costs of poor quality far exceed the costs of achieving good quality.

Question 4

__________ is credited with introducing quality control circles.
A) Philip Crosby
B) W. Edwards Deming
C) Joseph Juran
D) Armand Feigenbaum
E) Kaoru Ishikawa

Accepted Answer

Kaoru Ishikawa is credited with introducing quality control circles, which are groups of workers who perform similar tasks and meet regularly to identify, analyze, and solve work-related problems.

Question 5

According to __________, the most effective level of defects is zero defects.
A) W. Edwards Deming
B) Kaoru Ishikawa
C) Joseph Juran
D) Armand Feigenbaum
E) Philip Crosby

Accepted Answer

Philip Crosby is known for advocating the "Zero Defects" concept, which posits that the most effective level of defects in a product or process is none at all.

Question 6

Software that is designed to organize and manage business processes by sharing information across all functional areas of an organization is referred to as
A) a product system.
B) a process system.
C) a database.
D) an enterprise resource planning system.
E) a computer aided design system.

Accepted Answer

An enterprise resource planning (ERP) system is designed to integrate and manage all the key operations of an organization, including finance, HR, manufacturing, supply chain, services, procurement, and others, by facilitating the flow of information between all business functions inside the boundaries of the organization and managing the connections to outside stakeholders.

Question 7

Match each item with the correct statement below.
-the level of product or service output that a system will be able to provide
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

System capacity refers to the level of product or service output that a system is capable of providing, which aligns with the definition provided.

Question 8

Match each item with the correct statement below.
-a configuration used for large or bulky items that remain stationary in the manufacturing process
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

Fixed position layout is used for large or bulky items that remain stationary in the manufacturing process, as it allows the work to be done around the product without moving it.

Question 9

Match each item with the correct statement below.
-a link between the more general business planning activities and the more specific master planning activities
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

Aggregate planning serves as a link between general business planning and specific master planning activities by determining the best way to meet forecasted demand with available resources over a medium-term horizon.

Question 10

Match each item with the correct statement below.
-a configuration containing some degree of flexibility, lying between the extremes of process and product layouts
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

A hybrid layout incorporates elements of both process and product layouts, offering a degree of flexibility that is not present in the more rigid process or product layouts. This makes it suitable for operations that need to balance the efficiency of product layouts with the flexibility of process layouts.

Question 11

Match each item with the correct statement below.
-decisions that require substantial investments of time, energy, money, and resources
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

Long-term system design decisions require substantial investments of time, energy, money, and resources.

Question 12

Match each item with the correct statement below.
-a philosophy that advocates eliminating waste, solving problems, and striving for continual improvements in operations
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

Just-in-time (JIT) is a philosophy that focuses on minimizing waste and improving efficiency by receiving goods only as they are needed in the production process, thereby reducing inventory costs and increasing operational efficiency. This approach emphasizes solving problems at their source and striving for continual improvements in all aspects of operations.

Question 13

Match each item with the correct statement below.
-a configuration set for a specific purpose, with all product or service demands essentially identical
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

A product layout is designed for the mass production of a single product or a few very similar products, where the configuration of the production facilities is set up to produce large volumes of the same product efficiently, making all product or service demands essentially identical.

Question 14

Match each item with the correct statement below.
-decisions that are made frequently, are quite capable of being changed, and in many cases are directly involved with the scheduling of work activities
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

Short-term operating and control decisions often involve frequent decision-making, are relatively easy to change, and are directly involved with the scheduling of work activities.

Question 15

Match each item with the correct statement below.
-a detailed statement of projected production quantities for each item in each time period
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

The master production schedule (MPS) is a detailed statement of projected production quantities for each item in each time period, making it the correct match.

Question 16

Match each item with the correct statement below.
-the selection of a geographic site on which to establish the organization's operations
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

Facility location refers to the selection of a geographic site for the organization's operations, which involves considering factors such as cost, accessibility, labor, and resources.

Question 17

Match each item with the correct statement below.
-a configuration flexible enough to accommodate a wide diversity of products or customers
A) long-term system design decisions
B) process layout
C) product layout
D) hybrid layout
E) fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Accepted Answer

A process layout is designed to handle a wide variety of products or services, allowing for flexibility in production.

Question 18

Match each item with the correct statement below.
-produces small quantities of a wide variety of specialized items
A) repetitive, assembly line, or mass production system
B) continuous flow production system
C) job shop production system
D) project production system

Accepted Answer

Job shop production systems are designed to produce small quantities of customized, specialized items, allowing for a high degree of customization and flexibility in production.

Question 19

Match each item with the correct statement below.
-produces a high volume of discrete items
A) repetitive, assembly line, or mass production system
B) continuous flow production system
C) job shop production system
D) project production system

Accepted Answer

Repetitive, assembly line, or mass production systems are designed to produce a high volume of discrete items efficiently, utilizing assembly lines to manufacture the same product repeatedly.

Question 20

Match each item with the correct statement below.
-produces large-scale, unique items
A) repetitive, assembly line, or mass production system
B) continuous flow production system
C) job shop production system
D) project production system

Accepted Answer

Project production systems are designed to handle large-scale, unique items or projects, such as construction of buildings or ships, where each project is a separate entity and requires a unique set of resources and organization.

Quiz 16: Productivity and Quality in Operations

According to Juran, quality __________ involves linking product and service design with process design to achieve the quality characteristics desired.

Joseph Juran's quality trilogy includes

The philosophy that "quality is free was introduced by

__________ is credited with introducing quality control circles.

According to __________, the most effective level of defects is zero defects.

Software that is designed to organize and manage business processes by sharing information across all functional areas of an organization is referred to as

Match each item with the correct statement below. -the level of product or service output that a system will be able to provide

Match each item with the correct statement below. -a configuration used for large or bulky items that remain stationary in the manufacturing process

Match each item with the correct statement below. -a link between the more general business planning activities and the more specific master planning activities

Match each item with the correct statement below. -a configuration containing some degree of flexibility, lying between the extremes of process and product layouts

Match each item with the correct statement below. -decisions that require substantial investments of time, energy, money, and resources

Match each item with the correct statement below. -a philosophy that advocates eliminating waste, solving problems, and striving for continual improvements in operations

Match each item with the correct statement below. -a configuration set for a specific purpose, with all product or service demands essentially identical

Match each item with the correct statement below. -decisions that are made frequently, are quite capable of being changed, and in many cases are directly involved with the scheduling of work activities

Match each item with the correct statement below. -a detailed statement of projected production quantities for each item in each time period

Match each item with the correct statement below. -the selection of a geographic site on which to establish the organization's operations

Match each item with the correct statement below. -a configuration flexible enough to accommodate a wide diversity of products or customers

Match each item with the correct statement below. -produces small quantities of a wide variety of specialized items

Match each item with the correct statement below. -produces a high volume of discrete items

Match each item with the correct statement below. -produces large-scale, unique items