Question 1

Match each item with the correct statement below.
-produces high volume of output that flows in a continuous stream
A) repetitive, assembly line, or mass production system
B) continuous flow production system
C) job shop production system
D) project production system

Accepted Answer

Continuous flow production systems are designed to produce a high volume of products in a continuous stream, allowing for efficient manufacturing processes that do not require starting and stopping between units.

Question 2

Match each item with the correct statement below.
-detailed statement of projected production quantities for each item in each time period
A) aggregate planning
B) just-in-time inventory management
C) master production scheduling
D) inventory management
E) materials requirements planning

Accepted Answer

Master Production Scheduling (MPS) involves creating detailed statements of projected production quantities for each item in each time period, aligning production with demand while considering capacity constraints.

Question 3

Match each item with the correct statement below.
-a link between more general business planning activities and more specific master planning activities
A) aggregate planning
B) just-in-time inventory management
C) master production scheduling
D) inventory management
E) materials requirements planning

Accepted Answer

Aggregate planning serves as a link between the overarching goals of business planning and the more detailed planning involved in master production scheduling, making it the correct match for the statement.

Question 4

Match each item with the correct statement below.
-philosophy that advocates eliminating waste, solving problems, and striving for continual improvements in operations
A) aggregate planning
B) just-in-time inventory management
C) master production scheduling
D) inventory management
E) materials requirements planning

Accepted Answer

Just-in-time inventory management is a philosophy that focuses on reducing waste, solving problems, and continuously improving operations by ensuring that materials and products are only supplied as needed for production, minimizing inventory costs and waste.

Question 5

Match each item with the correct statement below.
-the process of controlling items in inventory
A) aggregate planning
B) just-in-time inventory management
C) master production scheduling
D) inventory management
E) materials requirements planning

Accepted Answer

Inventory management is the process specifically concerned with controlling items in inventory, including ordering, storing, and using the company's inventory.

Question 6

Match each item with the correct statement below.
-methodology devised for controlling lot-sizing and lot-timing decisions
A) aggregate planning
B) just-in-time inventory management
C) master production scheduling
D) inventory management
E) materials requirements planning

Accepted Answer

Materials requirements planning (MRP) is a methodology devised for controlling lot-sizing and lot-timing decisions in manufacturing processes.

Question 7

Match each item with the correct statement below.
-focuses on any activity that influences the maintenance of quality at the desired level
A) quality control
B) quality assurance
C) total quality management

Accepted Answer

Quality assurance focuses on the processes and activities that ensure quality is maintained at the desired level, emphasizing preventive measures rather than just inspection and correction after the fact.

Question 8

Match each item with the correct statement below.
-focuses on systematically enhancing products, services, processes, and operational quality control
A) quality control
B) quality assurance
C) total quality management

Accepted Answer

Total Quality Management (TQM) focuses on continuous improvement in all aspects of an organization, including products, services, processes, and operational quality control.

Question 9

Match each item with the correct statement below.
-focuses on the actual measurement of output to see if specifications have been met
A) quality control
B) quality assurance
C) total quality management

Accepted Answer

Quality control is the process that focuses on the actual measurement of output to see if specifications have been met. It involves the operational techniques and activities used to fulfill requirements for quality.

Question 10

Match each person with the correct statement below.
-revealed that more than 80 percent of quality defects are caused by factors controllable by management
A) W. Edwards Deming
B) Joseph Juran
C) Armand Feigenbaum
D) Philip Crosby
E) Kaoru Ishikawa

Accepted Answer

The answer of Match each person with the correct statement...

Question 11

Match each person with the correct statement below.
-credited with introducing quality control circles; also developed the fishbone diagram
A) W. Edwards Deming
B) Joseph Juran
C) Armand Feigenbaum
D) Philip Crosby
E) Kaoru Ishikawa

Accepted Answer

Kaoru Ishikawa is credited with introducing quality control circles and developing the fishbone diagram, both of which are key contributions to the field of quality management.

Question 12

Match each person with the correct statement below.
-introduced the philosophy that "quality is free"
A) W. Edwards Deming
B) Joseph Juran
C) Armand Feigenbaum
D) Philip Crosby
E) Kaoru Ishikawa

Accepted Answer

Philip Crosby introduced the philosophy that "quality is free," emphasizing that the costs of poor quality far exceed the costs of preventing it.

Question 13

Match each person with the correct statement below.
-perhaps the most prominent quality philosopher; an American considered to be the father of quality control in Japan
A) W. Edwards Deming
B) Joseph Juran
C) Armand Feigenbaum
D) Philip Crosby
E) Kaoru Ishikawa

Accepted Answer

W. Edwards Deming is widely recognized for his work in quality improvement and is often referred to as the father of quality control in Japan. His teachings and methodologies significantly influenced Japanese manufacturing.

Question 14

Match each person with the correct statement below.
-credited with introducing the concept of total quality control and developing the quality cost categories described in our textbook
A) W. Edwards Deming
B) Joseph Juran
C) Armand Feigenbaum
D) Philip Crosby
E) Kaoru Ishikawa

Accepted Answer

Armand Feigenbaum introduced the concept of total quality control and developed the quality cost categories, which are foundational concepts in the field of quality management.

Question 15

Describe the difference between manufacturing and service operations. Is the distinction between manufacturing and services important for managers?

Accepted Answer

The answer of Describe the difference between manufacturing and service...

Question 16

Is it practical for firms in rapidly changing industries to make long-term system design decisions in their information systems? What alternatives do firms have short of designing and building their own information systems?

Accepted Answer

The answer of Is it practical for firms in rapidly...

Question 17

Who should be involved in the aggregate planning process? Should it include the general managers and the operations managers of the firms, or should managers from the other functional areas be involved as well?

Accepted Answer

The answer of Who should be involved in the aggregate...

Question 18

Many management initiatives, such as total quality management, reengineering, and just-in-time inventory management are embraced by managers with fanfare and passion, but are soon forgotten when the newness of the idea wears off and/or the initiative proves to be ineffective. This raises an interesting question. If a manager really believes that a particular initiative (such as just-in-time inventory management) is critical for the future of his or her firm, how can the initiative be implemented without employees believing that it is just another "management fad"?

Accepted Answer

The answer of Many management initiatives, such as total quality...

Question 19

For years, American manufacturing firms attempted to ensure the quality of their products by inspecting the final product to screen for defects. Why is this technique no longer as popular as it once was? What has replaced it?

Accepted Answer

The answer of For years, American manufacturing firms attempted to...

Quiz 16: Productivity and Quality in Operations

Match each item with the correct statement below. -produces high volume of output that flows in a continuous stream

Match each item with the correct statement below. -detailed statement of projected production quantities for each item in each time period

Match each item with the correct statement below. -a link between more general business planning activities and more specific master planning activities

Match each item with the correct statement below. -philosophy that advocates eliminating waste, solving problems, and striving for continual improvements in operations

Match each item with the correct statement below. -the process of controlling items in inventory

Match each item with the correct statement below. -methodology devised for controlling lot-sizing and lot-timing decisions

Match each item with the correct statement below. -focuses on any activity that influences the maintenance of quality at the desired level

Match each item with the correct statement below. -focuses on systematically enhancing products, services, processes, and operational quality control

Match each item with the correct statement below. -focuses on the actual measurement of output to see if specifications have been met

Match each person with the correct statement below. -revealed that more than 80 percent of quality defects are caused by factors controllable by management

Match each person with the correct statement below. -credited with introducing quality control circles; also developed the fishbone diagram

Match each person with the correct statement below. -introduced the philosophy that "quality is free"

Match each person with the correct statement below. -perhaps the most prominent quality philosopher; an American considered to be the father of quality control in Japan

Match each person with the correct statement below. -credited with introducing the concept of total quality control and developing the quality cost categories described in our textbook

Describe the difference between manufacturing and service operations. Is the distinction between manufacturing and services important for managers?

Is it practical for firms in rapidly changing industries to make long-term system design decisions in their information systems? What alternatives do firms have short of designing and building their own information systems?

Who should be involved in the aggregate planning process? Should it include the general managers and the operations managers of the firms, or should managers from the other functional areas be involved as well?

For years, American manufacturing firms attempted to ensure the quality of their products by inspecting the final product to screen for defects. Why is this technique no longer as popular as it once was? What has replaced it?