Structural capital refers to the cumulative skills and knowledge of the organization.
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Q41: Middle managers provide strategic direction for the
Q42: All managers must have technical, human, and
Q43: Technical skills are most important for the
Q44: As an individual moves up in an
Q45: The global business environment is more complex
Q47: Due to its obvious importance to organizations,
Q48: The accumulated knowledge of an organization represented
Q49: Customer capital is concerned only with the
Q50: Human capital refers to the number of
Q51: Human capital refers to the cumulative skills
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