Question 1

As members of Congress, Representatives work with both their colleagues in the Congress and their constituents back in their home states. They must be politically sensitive to important issues so that they can develop relationships between both parties. In this capacity, Representatives are performing which of the following roles?
A) monitor
B) liaison
C) figurehead
D) leader
E) disseminator

Accepted Answer

Representatives act as liaisons when they work to develop relationships between different parties and constituents, facilitating communication and understanding between them.

Question 2

The three informational roles played by a manager are
A) figurehead, disseminator, and disturbance handler.
B) leader, monitor, and negotiator.
C) figurehead, leader, and liaison.
D) monitor, disseminator, and spokesperson.
E) negotiator, monitor, and disturbance handler.

Accepted Answer

Henry Mintzberg identified ten roles common to the work of all managers. The three informational roles include monitor, disseminator, and spokesperson, which involve collecting, receiving, and transmitting information.

Question 3

As a manager of her own small business, Tyler Seilhan continually scans both the internal and external environments of her business for useful information. This would be fulfilling which managerial role?
A) disseminator
B) leader
C) monitor
D) entrepreneur
E) resource allocator

Accepted Answer

Scanning both the internal and external environments for useful information is a key part of the monitor role, as defined in Mintzberg's managerial roles. This involves seeking out information related to the organization and its environment to understand changes and trends that could impact the organization.

Question 4

The manager of a shipyard makes sure that the shipbuilders are each given the information necessary to perform their duties efficiently and effectively. This is an example of which managerial role?
A) spokesperson
B) disturbance handler
C) disseminator
D) monitor
E) negotiator

Accepted Answer

The manager is acting as a disseminator by distributing necessary information to the shipbuilders to ensure they can perform their duties efficiently and effectively. This role involves communicating potentially useful information to colleagues and team members.

Question 5

In her managerial role of __________ for the Mayor's office, Marie-Luise often must communicate information to constituents and members of the press.
A) controller
B) disturbance handler
C) monitor
D) negotiator
E) spokesperson

Accepted Answer

The role of a spokesperson involves communicating information to the public and the press on behalf of an organization, which aligns with the duties described for Marie-Luise in the Mayor's office.

Question 6

When Outback's CEO announced that, due to the hurricanes that season, sales and profits were not as expected in October 2005, he was performing in his __________ role.
A) monitor
B) liaison
C) figurehead
D) spokesperson
E) resource allocator

Accepted Answer

The CEO was acting in a spokesperson role by communicating information about the company's performance to the public or stakeholders, which is a key part of the spokesperson role in management.

Question 7

Jeri regularly asks her workers to report problems with their equipment, which she tracks to determine the effectiveness of the equipment. Jeri is performing a __________ role.
A) monitor
B) liaison
C) spokesperson
D) resource allocator
E) disturbance handler

Accepted Answer

Jeri is performing a monitor role by regularly asking her workers to report problems with their equipment and tracking these reports to assess the effectiveness of the equipment. This involves collecting information to understand the performance and issues within her area of responsibility.

Question 8

The four decisional roles played by a manager are
A) entrepreneur, disturbance handler, negotiator, and disseminator.
B) disturbance handler, resource allocator, liaison, and leader.
C) entrepreneur, disturbance handler, resource allocator, and negotiator.
D) liaison, spokesperson, entrepreneur, and negotiator.
E) entrepreneur, liaison, leader, and monitor.

Accepted Answer

The four decisional roles played by a manager, as identified by Henry Mintzberg, are entrepreneur, disturbance handler, resource allocator, and negotiator. These roles involve making decisions that shape the organization's strategy and allocating resources to achieve these strategies, handling disturbances or crises, and negotiating on behalf of the organization.

Question 9

As manager of a small business, Matthew Domas must often determine which projects will receive funding for the coming year. When acting in this role, Mr. Domas is performing his
A) hierarchical role.
B) acting role.
C) decisional role.
D) interpersonal role.
E) informational role.

Accepted Answer

In his capacity as a manager deciding on project funding, Matthew Domas is performing his decisional role. This role involves making choices about the allocation of resources, among other responsibilities.

Question 10

After managers scan the internal and external environments of their organization for changes that may present opportunities, they often initiate projects that capitalize on those opportunities that are identified. This is an example of which managerial role?
A) entrepreneur
B) disturbance handler
C) negotiator
D) resource allocator
E) monitor

Accepted Answer

The entrepreneurial role involves managers initiating projects to capitalize on identified opportunities, which aligns with the scenario described.

Question 11

Bill managers the customer service desk at Sears. At least once or twice every day he must help one of his workers deal with an annoying, unhappy customer. In dealing with the unhappy customer, Bill is performing his
A) liaison role.
B) spokesperson role.
C) negotiator role.
D) monitor role.
E) disturbance handler role.

Accepted Answer

The answer of Bill managers the customer service desk at...

Question 12

Suppose that you are the marketing manager for a division of Intel. According to our textbook, you would be considered a __________ manager at Intel.
A) general
B) staff
C) track
D) cross-sectional
E) functional

Accepted Answer

As a marketing manager for a division of Intel, you would be considered a functional manager. Functional managers are responsible for a specific business function or operation within an organization, such as marketing, finance, or production.

Question 13

The manufacturing manager, the marketing manager, the personnel manager, and the sales manager for Weyerhaeuser Corporation are referred to as __________ managers.
A) cross-sectional
B) track
C) general
D) staff
E) functional

Accepted Answer

These managers are referred to as functional managers because they each oversee a specific department or function within the organization, such as manufacturing, marketing, personnel, or sales.

Question 14

A small manufacturing company in the Midwest is organized into finance, marketing, and production departments. According to the textbook, the manager of each of these departments is referred to as a
A) general manager.
B) divisional manager.
C) bureaucratic manager.
D) functional manager.
E) administrative manager.

Accepted Answer

The manager of a department that focuses on a specific function, such as finance, marketing, or production, is referred to as a functional manager. This is because they specialize in and manage a specific business function or operation within the organization.

Question 15

Which of the following is not a characteristic of a functional manager?
A) having training similar to the people whom they manage
B) managing people who perform highly diverse tasks
C) having technical skills that are strong
D) typically being promoted from within the ranks of the work group
E) having backgrounds similar to the people whom they manage

Accepted Answer

Functional managers typically manage employees who perform similar or related tasks, rather than highly diverse tasks. This is because functional management is often organized by departments or divisions that specialize in a particular type of work, such as marketing, finance, or production.

Question 16

__________ managers are responsible for a work group that is segmented according to function, while __________ managers oversee several different departments that are responsible for different tasks.
A) task-general
B) departmental-divisional
C) functional-departmental
D) general-task
E) functional-general

Accepted Answer

Functional managers are responsible for specific functions or departments, while general managers oversee multiple departments with varied functions.

Question 17

A grocery store manager who is responsible for a produce department, a meat department, a bakery, and a deli would be considered to be a __________ manager.
A) general
B) divisional
C) bureaucratic
D) functional
E) administrative

Accepted Answer

A general manager is responsible for overseeing all aspects of a business, including multiple departments. In this case, the grocery store manager is responsible for the produce department, meat department, bakery, and deli, so they would be considered a general manager.

Question 18

Which of the following is not a characteristic of a general manager?
A) having a background similar to the people whom he or she manages
B) managing several different departments
C) having technical skills that may not be as strong as the skills of his or her employees
D) coordinating and integrating the work of diverse groups of people
E) being responsible for ensuring that many parts of a firm function together effectively

Accepted Answer

General managers often come from various backgrounds and do not necessarily have a background similar to the people they manage. Their role is more about overseeing operations, integrating departments, and ensuring effective functioning of different parts of the firm rather than having the same technical skills or background as their team.

Question 19

A manager who is responsible for several different work groups, each working on a different task, is referred to as a
A) divisional manager.
B) general manager.
C) bureaucratic manager.
D) functional manager.
E) administrative manager.

Accepted Answer

A general manager is responsible for multiple areas or activities within an organization, overseeing several different work groups or departments, each focusing on different tasks. This contrasts with functional managers, who specialize in one area, or divisional managers, who oversee a specific line of business or geographic area.

Question 20

Suppose you are opening a sporting goods store and will initially have a hunting department, a fishing department, a team sports department, and an individual sports department. It you supervised all the different departments in your store, you would be considered a __________ manager.
A) administrative
B) functional
C) bureaucratic
D) general
E) divisional

Accepted Answer

A general manager oversees multiple departments or functions within an organization, as opposed to a functional manager who focuses on a specific area.

Quiz 1: Management and Managers

The three informational roles played by a manager are

As a manager of her own small business, Tyler Seilhan continually scans both the internal and external environments of her business for useful information. This would be fulfilling which managerial role?

The manager of a shipyard makes sure that the shipbuilders are each given the information necessary to perform their duties efficiently and effectively. This is an example of which managerial role?

In her managerial role of __________ for the Mayor's office, Marie-Luise often must communicate information to constituents and members of the press.

When Outback's CEO announced that, due to the hurricanes that season, sales and profits were not as expected in October 2005, he was performing in his __________ role.

Jeri regularly asks her workers to report problems with their equipment, which she tracks to determine the effectiveness of the equipment. Jeri is performing a __________ role.

The four decisional roles played by a manager are

As manager of a small business, Matthew Domas must often determine which projects will receive funding for the coming year. When acting in this role, Mr. Domas is performing his

After managers scan the internal and external environments of their organization for changes that may present opportunities, they often initiate projects that capitalize on those opportunities that are identified. This is an example of which managerial role?

Bill managers the customer service desk at Sears. At least once or twice every day he must help one of his workers deal with an annoying, unhappy customer. In dealing with the unhappy customer, Bill is performing his

Suppose that you are the marketing manager for a division of Intel. According to our textbook, you would be considered a __________ manager at Intel.

The manufacturing manager, the marketing manager, the personnel manager, and the sales manager for Weyerhaeuser Corporation are referred to as __________ managers.

A small manufacturing company in the Midwest is organized into finance, marketing, and production departments. According to the textbook, the manager of each of these departments is referred to as a

Which of the following is not a characteristic of a functional manager?

managers are responsible for a work group that is segmented according to function, while managers oversee several different departments that are responsible for different tasks.

A grocery store manager who is responsible for a produce department, a meat department, a bakery, and a deli would be considered to be a __________ manager.

Which of the following is not a characteristic of a general manager?

A manager who is responsible for several different work groups, each working on a different task, is referred to as a

Suppose you are opening a sporting goods store and will initially have a hunting department, a fishing department, a team sports department, and an individual sports department. It you supervised all the different departments in your store, you would be considered a __________ manager.