Balanced scorecards
A) should indicate specific measurements to assess the organization's progress only toward its long-run objectives.
B) generally include categories that focus on customers, internal processes, financial, and learning and growth.
C) focus exclusively on internal processes and do not consider customer satisfaction.
D) should contain the most statistically reliable measurements that can be developed for every category.
E) contain financial, rather than nonfinancial, measurements at lower levels of an organization.

Question

Quizplus · Accepted Answer

Balanced scorecards are designed to provide a comprehensive view of an organization's performance by including multiple perspectives: financial, customer, internal business processes, and learning and growth. This approach ensures that an organization's strategy is balanced and not overly focused on one area.

Balanced Scorecards