Comparing an organization's products, processes, or services against those of organizations who have been proven "best in class" is called
A) illegal access.
B) benchmarking.
C) insider trading.
D) activity-based management.
E) strategic management.

Question

Quizplus · Accepted Answer

Benchmarking is the process of comparing an organization's products, processes, or services against those of organizations known to be leaders in one or more aspects of their operations. This is done to identify areas for improvement and to adopt best practices.

Comparing an Organization's Products, Processes, or Services Against Those of Organizations