The three Cs include ________, ________, and ________.
A) Cause, Cost, and Caller name
B) Captured data, cause, and cost of the repair
C) Correction, correct torque, and customer name
D) Concern, cause, and correction
Correct Answer:
Verified
Q1: Professionalism includes which factor?
A)Becoming a teammate with
Q2: Types of communications include _.
A)Verbal
B)Nonverbal
C)Written
D)All of these
Q4: When documenting the work order, what things
Q5: Technician A says that customer pay rate
Q6: Housekeeping duties of a technician can include
Q7: If running late, the wise technician should
Q8: Flat rate pay means _.
A)The technician is
Q9: Customer pay (CP) means _.
A)Warranty does not
Q10: A mentor performs all of the following
Q11: Which of these terms refers to the
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