When speaking with a customer, Technician A uses profanity only if the customer uses foul language first. Technician B says that its okay to use profane language with younger customers because they can relate better. Which technician is correct?

Question

Quizplus · Accepted Answer

Using profanity is unprofessional in a customer service context, regardless of the customer's behavior or age. It's important to maintain professionalism at all times.

When Speaking with a Customer, Technician a Uses Profanity Only