A mentor can best help the trainee learn by giving minimal advice.
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Q12: Which of these tactics is involved with
Q13: Eye contact conveys sincerity and interest.
Q14: When speaking with a customer, Technician A
Q15: Technician A says that a person with
Q16: What is the most powerful phrase in
Q18: If a customer is not attentive during
Q19: Which of these are effective telephone communication
Q20: Technician A says that phone conversations are
Q21: Technician A writes each diagnostic step on
Q22: Which of these are helpful websites for
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