Technician A says that phone conversations are more positive if you smile when you talk. Technician B says that it doesn't matter if you smile during a phone conversation because the customer can't see you. Which technician is correct?

Question

Quizplus · Accepted Answer

Smiling can positively affect the tone of your voice, making it sound more friendly and warm, even over the phone where the listener cannot see you. This can make phone conversations more positive.

Technician a Says That Phone Conversations Are More Positive If