Question 1

While answering the telephone, you are asked by physician office staff to speak with someone who can give them preliminary results concerning a patient's complete blood count. To which laboratory section will you direct this call?

Accepted Answer

CBCs are performed in hematology.

Question 2

While answering the telephone, you are asked by physician office staff to speak with someone who can give them preliminary results concerning a patient's cholesterol. To which laboratory section will you direct this call?

Accepted Answer

Cholesterol and other chemical analyses are performed in chemistry.

Question 3

As the phlebotomist assigned to STAT blood collections, you are asked to collect a specimen from a patient who is awaiting a visit from the anesthesiologist. This patient is

Accepted Answer

Patients see the anesthesiologist to receive pain managing drugs, just before going to surgery.

Question 4

As the phlebotomist assigned to STAT blood collections, you are asked to collect a specimen from a patient who is in the oncology unit. This patient is

Accepted Answer

Patients who are in oncology are usually receiving treatment for cancer.

Question 5

As the phlebotomist assigned to STAT blood collections, you are asked to collect a specimen from a patient who is in the cardiac care unit. This patient is

Accepted Answer

Patients who are in the cardiac care unit (CCU) are being evaluated and treated for heart disease.

Question 6

As the phlebotomist assigned to STAT blood collections, you are asked to collect a specimen from a patient who is awaiting a procedure in radiology. This patient is

Accepted Answer

Patients who are visiting radiology undergo procedures for diagnostic imaging.

Question 7

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform an ultrasound. To which department will you direct or take the patient?

Accepted Answer

The radiology department performs ultrasound and other diagnostic imaging.

Question 8

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform breathing treatments. To which department will you direct or take the patient?

Accepted Answer

Respiratory therapy assists patients with breathing.

Question 9

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform brain wave testing. To which department will you direct or take the patient?

Accepted Answer

Electroencephalography performs testing of brain wave function.

Question 10

After completing a blood collection on an outpatient, the patient states that they have heart medication to pick up. To which department will you direct or take the patient?

Accepted Answer

The pharmacy provides medication for inpatients and outpatients.

Question 11

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform heart testing. To which department will you direct or take the patient?

Accepted Answer

Electrocardiography records the electrical pattern of the heart.

Question 12

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will teach them rehabilitative exercises. To which department will you direct or take the patient?

Accepted Answer

Physical therapy treats patients using rehabilitative exercises.

Question 13

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will teach them how to cope with their physical disability. To which department will you direct or take the patient?

Accepted Answer

Occupational therapy assists patients with learning to function as normal as possible within their level of disability.

Question 14

The term phlebotomy comes from Greek words that translate to mean:

Accepted Answer

The term phlebotomy comes from Greek words that translate to mean cut a vein.

Question 15

You enter a patient's room to collect a blood specimen and find another health care worker talking with the patient about proper diet for their medical condition. This health care worker is most likely a:

Accepted Answer

Registered Dietitians are the healthcare professionals specifically trained to provide advice and counseling about diet, food, and nutrition. They often work with patients to manage their diets for medical conditions, making them the most likely to discuss proper diet with a patient.

Question 16

You enter a patient's room to collect a blood specimen and find another health care worker who is assisting the patient with breathing exercises. This health care worker is most likely a(n):

Accepted Answer

Respiratory therapists specialize in the assessment and treatment of breathing disorders, including providing breathing exercises to patients, making them the most likely health care worker to assist a patient with breathing exercises.

Question 17

Evaluate which of the following scenarios would LEAST contribute to customer satisfaction.

Accepted Answer

Customer satisfaction can suffer when the phlebotomist is not prepared to do his/her job.

Question 18

A laboratory professional who has the same level of training as a Medical Laboratory Technician includes (check all that apply).

Accepted Answer

HTs and MLTs both require special training, and work under supervision of a bachelor's degreed professional; and both may require an associate's degree.

Question 19

A laboratory professional who has the same level of training as a Medical Laboratory Scientist includes (check all that apply).
i. Cytologist
ii. Histologist
iii. Pathologist
iv. Phlebotomist

Accepted Answer

CTs, HLTs, and MLSs all require at least a bachelor's degree, special training, and can supervise lesser credentialed staff.

Question 20

Medical care for an elderly person would best be delivered by a physician who is a

Accepted Answer

Gerontologists are medical doctors specializing in disorders of the elderly.

Quiz 1: The Delivery of Healthcare