Which of the following is the best description of quality?
A) A product's fitness for use by consumers
B) How closely a product adheres to quality standards
C) A measurement of how much is produced relative to the resources used to produce the product or service
D) The additional output in the current year compared to the output for the previous year
E) A measurement of how much is produced

Question

Quizplus · Accepted Answer

Quality refers to a product's ability to meet or exceed the expectations and needs of consumers. Therefore, the description "A product's fitness for use by consumers" is the best option. Choice B is a measure of conformity to predefined specifications, but it does not capture the aspect of meeting consumer needs. Choice C and E measure production output, which is important for efficiency but not necessarily for quality. Choice D refers to a change in output and is not relevant to quality.

Which of the Following Is the Best Description of Quality