"Fishbone diagrams" are designed to
A) show the steps in the production process.
B) measure the amount of process variation.
C) identify management steps for ensuring quality.
D) help employees investigate and track down causes of quality problems in their work areas.
E) identify the inefficiency problems in the production process.

Question

Quizplus · Accepted Answer

Fishbone diagrams, also known as Ishikawa diagrams or cause-and-effect diagrams, are a tool used to identify the root causes of problems or quality issues in a work area. This helps employees to investigate and track down the causes of quality problems in their work areas, which can then be addressed and resolved.

"Fishbone Diagrams" Are Designed to