The customer relationship management (CRM)technique that focuses on thanking customers for their business to a company exemplifies the trend of _____.
A)time savings
B)personalization
C)technology
D)loyalty

Question

The customer relationship management (CRM)technique that focuses on thanking customers for their business to a company exemplifies the trend of _____.​
A)time savings
B)​personalization
C)​technology
D)loyalty

Quizplus · Accepted Answer

The technique of thanking customers for their business is centred on building customers' loyalty towards a company. Hence, the trend exemplified is loyalty. Time savings, personalization and technology are all relevant to CRM but not specifically exemplified in this scenario.

The Customer Relationship Management (CRM)technique That Focuses on Thanking Customers