Question 1

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas.Ashley is an excellent example of a(n):
A)critic.
B)sponsor.
C)idea champion.
D)inventor.
E)bureaucrat.

Accepted Answer

Ashley's strength in visualizing the benefits of others' ideas and finding financial and political support for them make her a great idea champion. Idea champions are individuals who promote and advocate for a certain idea in an organization by finding support for it and getting others on board with it.

Question 2

Artful Innovations Inc.operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions.Artful Innovations can best be described as a(n)_____ type of organization.
A)experimental organization
B)cooperative organization
C)entrepreneurial organization
D)disruptive organization
E)creative organization

Accepted Answer

Artful Innovations Inc. encourages brainstorming and freewheeling discussions, which is an indication of a creative organization. It fosters a work environment that encourages innovation and creativity. Therefore, the best choice is E - creative organization.

Question 3

Sandbox Sally's,Inc.is making some changes to the work schedules of its employees.Some of the employees are not happy with the changes.As their manager,Harry tells them that they can accept it or leave.What approach to change implementation is Harry using?
A)Negotiation
B)Top management support
C)Participation
D)Coercion
E)Education

Accepted Answer

Harry is using a coercive approach, as he is not open to negotiating or involving employees in the decision-making process. He is simply forcing the changes upon them with the ultimatum of accepting it or leaving. This approach can lead to resistance and low morale among employees.

Question 4

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?
A)An idea champion
B)A sponsor
C)A new-venture team
D)An idea incubator
E)An inventor

Accepted Answer

An idea incubator provides a safe harbor where ideas can be developed without interference from company bureaucracy or politics. It allows employees throughout the company to submit ideas and develop them in a separate environment, away from the constraints of daily operations. The idea incubator typically has its own resources and staff dedicated to nurturing new ideas and bringing them to fruition.

Question 5

For the compact disc industry,the advent of MP3 technology can best be described as what type of innovation?
A)Disruptive innovation
B)Service innovation
C)Productive innovation
D)Restructuring innovation
E)Reverse innovation

Accepted Answer

MP3 technology completely disrupted the traditional compact disc industry, leading to a shift towards digital music consumption and drastically decreasing sales of physical CDs.

Question 6

When trying to overcome the resistance for change,which approach is best suited when change is technical?
A)Coercion
B)Top management support
C)Negotiation
D)Participation
E)Communication

Accepted Answer

The answer of When trying to overcome the resistance for...

Question 7

Jurgen is one of several middle managers sent to a training course on leadership skills.Through this effort,the organization is attempting:
A)organization change
B)organization development
C)people change
D)culture change
E)artifact change

Accepted Answer

The answer of Jurgen is one of several middle managers...

Question 8

According to Fast Company,in 2013,_____ was ranked as the World's Most Innovative Company.
A)Nike
B)Pinterest
C)Target
D)Apple
E)Procter & Gamble

Accepted Answer

The answer of According to Fast Company,in 2013,_____ was ranked...

Question 9

Which of the following is a characteristic of the large-group intervention model?
A)Results in incremental change
B)Learning for the small group
C)Addresses the entire system
D)Gradual time frame
E)Limited distribution

Accepted Answer

The large-group intervention model is designed to address the entire system, which means it involves a large number of people representing different levels and departments within an organization. It aims for significant changes in the system rather than incremental ones. The learning is not limited to a small group but involves the entire system. The time frame for this model is usually rapid and designed to bring about quick results. The distribution of information, learning, and decision-making is not limited but open to all members of the organization involved in the intervention.

Question 10

The horizontal linkage model is best applied to a(n):
A)low pressure environment.
B)stable environment.
C)environment that requires speed.
D)customer service environment.
E)manufacturing environment.

Accepted Answer

The horizontal linkage model is best applied to environments that require speed because it emphasizes collaboration and communication across different departments to quickly respond to changes and innovate.

Question 11

The _____ approach is the most appropriate when users have the power to resist the proposed change.
A)negotiation
B)top management support
C)participation
D)coercion
E)education

Accepted Answer

When users have the power to resist the proposed change, participation approach is the most appropriate as it involves involving them in the process of change, addressing their concerns, and incorporating their inputs. This approach helps in building trust and commitment among the users towards the change initiative. Negotiation and education approaches can also work depending on the specific situation, but they may not be as effective in situations where the users have significant power to resist the change. Coercion approach is not appropriate as it can create resentment and resistance, while top management support alone may not be sufficient to overcome user resistance.

Question 12

_____ is NOT a type of current problem that organizational development can help address.
A)Mergers
B)Acquisitions
C)Diversification
D)Organizational decline
E)Conflict management

Accepted Answer

Organizational development can help address issues related to organizational structure, culture, and effectiveness. Diversification, on the other hand, is a strategic decision related to expanding the business into new markets or products and does not necessarily require organizational development intervention.

Question 13

Cyrus's Resort has proposed some major structural changes within their organization.Some of the employees fear that they will lose power with the changes.They begin voicing resistance to the changes.What barrier to change are they exhibiting?
A)Disagreements about the benefits
B)Self-interests
C)A lack of understanding and trust
D)Uncertainty
E)Goals and rewards

Accepted Answer

The employees are exhibiting self-interest by fearing that they will lose power with the changes. This is a barrier to change that arises when employees prioritize their own interests over the success of the organization.

Question 14

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities,and would gather perspectives on changes that need to take place within the company.High-Low Productions is utilizing which organizational change tool?
A)Organizational development
B)Skunkwork
C)Telecommuting
D)Focus group
E)Large-group intervention

Accepted Answer

High-Low Productions is utilizing a large-group intervention, which is a tool used to bring together a large number of employees and stakeholders to collaborate on identifying problems and opportunities and developing solutions. This approach is often used for organizational change initiatives when a significant number of people need to be involved in the process.

Question 15

After every quarterly board meeting,Bernice's Bracelets,Inc.announces big changes.They usually do not follow through on these changes.What is causing this lack of enthusiasm?
A)Disagreements about the benefits
B)Self-interests
C)A lack of trust
D)Goals and assessments
E)Competitors

Accepted Answer

A lack of trust may be causing the lack of enthusiasm for following through on announced changes. If the board members and employees do not trust the leadership to follow through on their plans, they may not be motivated to invest time and energy into them.

Question 16

Successful change requires that organizations be capable of both creating and implementing ideas,which means the organization must learn to be:
A)cordial.
B)rightsized.
C)ambidextrous.
D)compliant.
E)intra-focused.

Accepted Answer

"Ambidextrous" refers to an organization's ability to simultaneously exploit its existing capabilities and explore new opportunities. This means that the organization is able to both create and implement new ideas, making it more adaptable and successful in making and managing change. The other choices, such as "cordial," "rightsized," "compliant," and "intra-focused," do not directly relate to an organization's ability to create and implement ideas for successful change.

Question 17

_____ schedule materials to arrive at a company just as they are needed on the production line.
A)Mass customization systems
B)LIFO systems
C)First-in, first-out systems
D)Just-in-time inventory systems
E)Last-in, first-out systems

Accepted Answer

Just-in-time inventory systems are designed to schedule materials to arrive at a company just as they are needed on the production line. This approach helps to minimize inventory holding costs while improving overall efficiency and reducing waste.

Question 18

Before implementing new changes in work schedules,Trudy's Trinkets works with the union to ensure a smooth transition.What approach to change is this company using?
A)Negotiation
B)Top management support
C)Participation
D)Coercion
E)Education

Accepted Answer

The answer of Before implementing new changes in work schedules,Trudy's...

Question 19

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers.Members of this elite group focus intently on developing new and innovative automobile technologies."The Brain" can best be described as what type of group or team?
A)Cross-functional team
B)Fast-cycle team
C)Brainstorming team
D)Skunkwork
E)New-venture team

Accepted Answer

"The Brain" fits the definition of a skunkwork, which is a small, elite group within a company that focuses on innovative projects with a high level of autonomy and confidentiality.

Question 20

Creative organizations:
A)are characterized by an unusually high number of routine jobs.
B)are loosely structured.
C)have little ambiguity.
D)have too many layers of management.
E)use a centralized decision making approach.

Accepted Answer

Creative organizations are characterized by a loosely structured approach that allows for new and innovative ideas to flourish. This requires less rigidity and more adaptability in structure and processes.

Quiz 8: Managing Change and Innovation

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas.Ashley is an excellent example of a(n) :

Artful Innovations Inc.operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions.Artful Innovations can best be described as a(n) _____ type of organization.

Sandbox Sally's,Inc.is making some changes to the work schedules of its employees.Some of the employees are not happy with the changes.As their manager,Harry tells them that they can accept it or leave.What approach to change implementation is Harry using?

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

For the compact disc industry,the advent of MP3 technology can best be described as what type of innovation?

When trying to overcome the resistance for change,which approach is best suited when change is technical?

Jurgen is one of several middle managers sent to a training course on leadership skills.Through this effort,the organization is attempting:

According to Fast Company,in 2013,_____ was ranked as the World's Most Innovative Company.

Which of the following is a characteristic of the large-group intervention model?

The horizontal linkage model is best applied to a(n) :

The _____ approach is the most appropriate when users have the power to resist the proposed change.

_____ is NOT a type of current problem that organizational development can help address.

Cyrus's Resort has proposed some major structural changes within their organization.Some of the employees fear that they will lose power with the changes.They begin voicing resistance to the changes.What barrier to change are they exhibiting?

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities,and would gather perspectives on changes that need to take place within the company.High-Low Productions is utilizing which organizational change tool?

After every quarterly board meeting,Bernice's Bracelets,Inc.announces big changes.They usually do not follow through on these changes.What is causing this lack of enthusiasm?

Successful change requires that organizations be capable of both creating and implementing ideas,which means the organization must learn to be:

_____ schedule materials to arrive at a company just as they are needed on the production line.

Before implementing new changes in work schedules,Trudy's Trinkets works with the union to ensure a smooth transition.What approach to change is this company using?

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers.Members of this elite group focus intently on developing new and innovative automobile technologies."The Brain" can best be described as what type of group or team?

Creative organizations: