Question 1

Your social style is a combination of two primary dimensions - assertiveness and responsiveness.

Accepted Answer

This is correct, as per social style theory, assertiveness and responsiveness are the two primary dimensions that determine an individual's social style. Assertiveness refers to how directly and openly someone communicates their thoughts and opinions, while responsiveness refers to how much attention they pay to others' emotions and needs.

Question 2

Stan has worked at his organization for 30 years.In recognition of his long career and hard work,his organization will be hosting a dinner party.This celebration represents which factor of organizational culture?

Accepted Answer

The dinner party hosted by Stan's organization is a ceremony, which is a visible and symbolic event that reinforces organizational values and culture. It is a way for the organization to recognize and celebrate Stan's long career and hard work.

Question 3

The learned patterns of beliefs,values,assumptions,rules,and norms that are shared by the people in an organization are called .

Accepted Answer

Organizational culture is a set of shared beliefs, values, and assumptions that shape the way people behave in an organization. It includes the organization's norms, rules, and practices, and it is transmitted through socialization processes like stories, ceremonies, and rituals. Organizational culture is an important aspect of organizational behavior and can influence productivity, employee satisfaction, and overall organizational success.

A) Organizational awareness refers to the knowledge and understanding of the organization's structure, goals, and resources. It is important for employees to have a clear picture of the organization and its operations, but it is not the same as organizational culture.

C) Ceremonies are formal events or rituals that take place within an organization, such as award ceremonies, retirement parties, or holiday celebrations. Ceremonies can be part of the socialization process and help reinforce the organization's culture, but they are not the same as culture itself.

D) Organizational stories are narratives or anecdotes that convey important information about the organization's history, values, and culture. Stories can be used to transmit cultural messages and help employees understand what is valued and rewarded in the organization. However, stories are just one aspect of organizational culture and do not encompass the entire concept.

Question 4

When a leader informs team members of the criteria they use for making decisions,they are managing the challenge of .

Accepted Answer

By informing team members of the criteria they use for making decisions, the leader is ensuring consistency in their decision-making process. This fosters an environment of transparency and trust between the leader and team members.

Question 5

Sally has worked for the same company for 15 years and really cares for her employees.Sally does not give her employees deadlines or demanding tasks,but believes they will get them done when they need to be.Sally is a(n) type of manager on the Managerial Grid.

Accepted Answer

This is because Sally prioritizes the well-being and satisfaction of her employees over task completion or productivity. She avoids conflict and allows her employees to work at their own pace, which aligns with the characteristics of country club management on the Managerial Grid.

Question 6

Krista thinks she is great at leading meetings,but the rest of her team does not agree.This understanding represents mindfulness.

Accepted Answer

This scenario represents a lack of mindfulness, as Krista is not accurately perceiving the thoughts and opinions of her team. Mindfulness involves being fully present and aware of one's thoughts, feelings, and surroundings, including the perspectives of others.

Question 7

Which of the following statements most accurately describes the human resources leadership approach?

Accepted Answer

The human resources leadership approach views workers as resources that can enhance the organization. This approach emphasizes the importance of training and developing employees, promoting their well-being, and creating a positive work environment to maximize their potential. This approach is different from the motivation models that focus on rewards and punishment, individual needs, or complex team interactions.

Question 8

Being aware of the organizational culture is important because?

Accepted Answer

Knowing the organizational culture allows you to understand how communication should be approached to ensure it is effective and appropriate. This can improve relationships and productivity within the organization. Knowing what to wear (option D) is only a small aspect of understanding organizational culture and is not the most important reason to be aware of it. Options B and C may be helpful, but they do not directly address the benefits of understanding organizational culture.

Question 9

Because Ryan isn't afraid to make requests or actively disagree with others,he has a high level of responsiveness.

Accepted Answer

Responsiveness in communication refers to the willingness to react to others and engage emotionally, not necessarily to the confidence in making requests or disagreeing with others.

Question 10

Neal is a new manager at a production company that puts an emphasis on production and accepts a high turnover rate.On the Managerial Grid where should Neal try to place himself?

Accepted Answer

Neal should try to place himself in the authority-compliance position on the Managerial Grid because this style focuses on results, control, and efficiency, which aligns well with the production-focused culture of the company. This style also uses a top-down approach, giving Neal the authority to make decisions and enforce rules, which may be necessary in a high turnover environment.

Question 11

According to your textbook organizational cultures .

Accepted Answer

According to the textbook, organizational cultures are not static and are constantly changing. Changes such as new technologies, shift in employee demographics, and globalization can all impact organizational cultures. Therefore, option C is the best choice. Options A, B, and D are incorrect because they suggest that organizational cultures are either static or only change under specific circumstances, which is not accurate.

Question 12

According to your textbook,a group's set of distinctive beliefs,values,assumptions,and rules that distinguish them from another is described as their .

Accepted Answer

Culture is defined as a group's set of distinctive beliefs, values, assumptions, and rules that distinguish them from another. Culture plays a significant role in shaping the behavior and actions of individuals within a group or organization.

Question 13

Bob just walked into his new office area and saw that everyone was sitting in a cubicle,there were no pieces of art on the walls,and all of the furniture matched.His observations represent what factor of an organization's culture?

Accepted Answer

The artifacts and décor that Bob observed in the new office represent the observable aspects of an organization's culture, such as physical surroundings, dress code, and decorations. The lack of art on the walls and matching furniture is likely an intentional aspect of the organization's culture.

Question 14

According to your textbook,communication in organizations that operate using human relations leadership assumptions is typically .

Accepted Answer

According to the human relations leadership assumptions, communication in organizations is typically multidirectional. This means that communication flows not only from superiors to subordinates (downward communication) or from subordinates to superiors (upward communication), but also between peers, departments, and teams (lateral communication). The human relations approach emphasizes the importance of effective communication for building positive relationships among employees and promoting teamwork and collaboration.

Question 15

The beliefs,values,and moral principles by which we determine what is right and wrong are called .

Accepted Answer

Ethics refers to the set of beliefs, values, and moral principles that guide individuals and organizations in determining right and wrong behavior. Leadership style refers to the manner in which a leader leads, opinions reflect personal preferences or viewpoints, and responsibility refers to the accountability one has for their actions. Therefore, the best choice for this question is C, ethics.

Question 16

Being aware of your motivations,actions,and thoughts is being mindful.

Accepted Answer

Mindfulness involves being aware and present in the current moment, which includes awareness of one's motivations, actions, and thoughts.

Question 17

The idea that there can be several different cultures within a single organization is best represented by which statement?

Accepted Answer

The statement "Organizational culture is multilayered and multifaceted" best represents the idea that there can be several different cultures within a single organization. This is because organizational culture is not a singular and homogeneous entity, but rather is composed of multiple layers and elements that can vary across different parts of the organization. Different subcultures can emerge within an organization based on factors such as geography, departmental functions, and team dynamics, resulting in a complex and diverse overall culture.

Question 18

Pam is a newly appointed manager at a local restaurant.Since the last manager was fired due to ethics issues,she is making it a point to model ethical conduct at all times.She has hired a trainer to deliver workshops on ethics in order to help prevent the unethical treatment of others.What challenge is Pam trying to confront?

Accepted Answer

The answer of Pam is a newly appointed manager at...

Question 19

Your social style is unique; no one has a social style that perfectly matches your own.

Accepted Answer

Each individual has a unique combination of personality traits, communication preferences, and social behaviors that determine their social style. While some people may have similarities in their style, no one has a social style that is an exact match to another person's.

Question 20

Paul has a very high concern for people,as well as a high concern for production.Where does Paul fall on the Managerial Grid?

Accepted Answer

Paul's high concern for people and high concern for production align with the principles of team management, which prioritize both task accomplishment and employee well-being. In contrast, country club management puts a high emphasis on employee satisfaction at the expense of task completion, while authority-compliance management prioritizes task accomplishment over employee satisfaction. Impoverished management applies a low level of concern to both people and production.

Quiz 2: Being Aware of Self and Others: Enhancing Communication and Leadership