A grievance is a formal complaint involving the interpretation or application of a labor agreement in a unionized setting.
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Q11: Most conflict at the departmental level involves
Q12: If alternative dispute resolution is to succeed,companies
Q13: Substantive conflict occurs because of disagreement over
Q14: The most effective communication and problem solving
Q15: When a mediator is used in an
Q17: Generally speaking,nonunionized employees have no way to
Q18: An accommodating conflict resolution style can be
Q19: Arbitration is the final step in all
Q20: The compromise style of conflict resolution is
Q21: Supervisors should drop everything to meet with
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