Initially,bank tellers were uncomfortable with their new task of selling services to customers.They viewed themselves as bank tellers and not salespersons.This is an example of which type of conflict?

Question

​Initially,bank tellers were uncomfortable with their new task of selling services to customers.They viewed themselves as bank tellers and not salespersons.This is an example of which type of conflict?

Quizplus · Accepted Answer

This is an example of person/role conflict where the bank tellers, as individuals, feel uncomfortable with their new role as salespersons, which is conflicting with their previous identity and perception of their job.

​Initially,bank Tellers Were Uncomfortable with Their New Task of Selling

Initially,bank Tellers Were Uncomfortable with Their New Task of Selling