Which of the Following Is an Example of Sensitivity Training

Which of the following is an example of sensitivity training?

A) having new bus drivers spend their first week on the help desk instead of the bus
B) having store employees play roles of service representative and customer
C) having hotel employees play roles of check-in clerk and hotel guest
D) presenting stereotypical examples of a customers from hell with suggestions for ways todeal with each type
E) having airline employees meet with a counselor on a regular basis ​