Question 1

Use the following scenario to answer the questions below.
Mr. Kind is coming into the office to receive instructions for giving his injections for diabetes. He has also brought his wife with him for moral support.
-You ask him,"Mr.Kind,how are you coming along on this new diet?" Which of the following best describes this form of communication?

Accepted Answer

This is an example of an open-ended question as it allows Mr. Kind to respond in more detail rather than just a simple yes or no answer.

Question 2

Which of the following applies to the theory that there is a specific order or rank within which a person's needs are met,beginning with the basics of food,clothing,and shelter?

Accepted Answer

The theory that there is a specific order or rank within which a person's needs are met, beginning with the basics of food, clothing, and shelter is known as the Hierarchy of Needs.

Question 3

Match each defense mechanism with the appropriate situation or statement.

-"I just have not had time to get the medication the doctor ordered."

Accepted Answer

The statement is an example of rationalization, which is a defense mechanism characterized by the use of excuses or justifications to explain away a behavior or situation. In this case, the person is rationalizing why they have not obtained the medication by citing a lack of time.

Question 4

Match each defense mechanism with the appropriate situation or statement.

-A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment.

Accepted Answer

The father is projecting his own abusive behavior onto the medical assistant by accusing them of being too rough with the child, rather than accepting responsibility for his own actions. Projection involves attributing one's own unacceptable thoughts, feelings, or behaviors onto someone else.

Note: Although displacement may also be a possible defense mechanism in this situation (since the father could shift his anger onto someone or something else), projection is the best answer given the specific statement provided.

Question 5

Match each defense mechanism with the appropriate situation or statement.

-After the physician tells Mrs.James that it is too soon to fill her pain medication,she leaves the office,slamming the door behind her.

Accepted Answer

Mrs. James is redirecting her anger from the physician to the door, which is an example of displacement.

Question 6

Which of the following is an example,according to the culture of the United States,of what is considered a comfortable personal space in an intimate setting?

Accepted Answer

In the United States, a comfortable personal space in an intimate setting is generally considered to be around 1 1/2 feet. This distance allows for close communication and personal interaction without encroaching too much on someone's personal space.

Question 7

MATCHING
In the sequence of events below, match the modes or channels of communication with the correct example.

-The clinical medical assistant calls Mrs.Kind's name to come in.

Accepted Answer

The mode of communication in this sequence is speaking, as the clinical medical assistant calls Mrs. Kind's name out loud.

Question 8

MATCHING
In the sequence of events below, match the modes or channels of communication with the correct example.

-Mrs.Kind gets up and follows the medical assistant.

Accepted Answer

The answer of MATCHING
In the sequence of events below, match...

Question 9

When communicating,what percent of the message is actually communicated by the spoken word?

Accepted Answer

According to the Mehrabian model, 7% of the message is conveyed through words, 38% through tone of voice, and 55% through body language when communicating about feelings or attitudes.

Question 10

MATCHING
In the sequence of events below, match the modes or channels of communication with the correct example.

-Mrs.Kind shows up for her appointment and puts her name on the sign-in sheet.

Accepted Answer

Writing, specifically the sign-in sheet, was the mode/channel of communication used in this event.

Question 11

MATCHING
In the sequence of events below, match the modes or channels of communication with the correct example.

-The medical assistant looks up,smiles,and nods at Mrs.Kind.

Accepted Answer

The medical assistant is using nonverbal communication by smiling and nodding, which falls under the category of gestures or body language.

Question 12

Use the following scenario to answer the questions below.
Mr. Kind is coming into the office to receive instructions for giving his injections for diabetes. He has also brought his wife with him for moral support.
-You tell Mr.Kind that he will have to give himself these injections at least daily and maybe twice a day.He states,"I am so disappointed.I thought I would not have to give these injections except when my blood sugar is up." Which of the following statements would be the most appropriate feedback?

Accepted Answer

This response acknowledges Mr. Kind's feelings and shows empathy towards his disappointment. It also addresses the fact that he will need to give himself injections more frequently than he anticipated. Option A may come across as dismissive and option B does not address his concerns. Option D simply restates what he has already communicated.

Question 13

When the patient is age 6 to 11,what is one of the better ways to overcome communication issues?

Accepted Answer

The answer of When the patient is age 6 to...

Question 14

The common gesture of finger-tapping might mean which of the following?

Accepted Answer

Finger-tapping is commonly associated with impatience or frustration, as if the person is tapping their fingers on a table or surface while waiting for something or someone.

Question 15

What is a good way to show respect for a shy and quiet patient?

Accepted Answer

A shy and quiet patient may feel overwhelmed by constant feedback or may be uncomfortable with someone speaking for them. Discounting their anxiety can also be dismissive of their feelings. Occasional silence or pauses allows the patient to process information at their own pace and feel respected in their communication style.

Question 16

Which of the following is the most appropriate response by the medical assistant to the patient's statement,"I am late coming in for my check-up"?

Accepted Answer

The answer of Which of the following is the most...

Question 17

Rather than implying that a patient is simply overreacting,a professional should

Accepted Answer

Being sincere, empathetic, and nonjudgmental is the most appropriate approach when dealing with a patient who may be experiencing emotional distress. Invalidating a patient's feelings or implying they are overreacting can further escalate their distress and damage the therapeutic relationship. It is important to show understanding and support to help the patient feel heard and validated. Rejecting or speaking for the patient can be perceived as dismissive and might make the patient less likely to confide in the professional in the future. Remaining silent can also be interpreted as dismissive and unhelpful.

Question 18

Which of the following is NOT a roadblock to communication?

Accepted Answer

Sharing subjects in communication often helps in establishing a common ground between the parties involved, thereby facilitating rather than hindering communication.

Question 19

Match each defense mechanism with the appropriate situation or statement.

-Mr.Love calls his best friend to tell him about his son's surgery.When the friend calls to find out how the son is,Mr.Love does not remember calling him.

Accepted Answer

Repression is the defense mechanism where memories, feelings or perceptions that are too painful or unacceptable to be consciously acknowledged are pushed into the unconscious mind. In this situation, Mr.Love may have repressed the memory of calling his best friend to talk about his son's surgery as it may have been too overwhelming for him to think about.

Question 20

"Tell me what you have been doing since you retired," is an example of which interview technique?

Accepted Answer

This is an example of an indirect statement, as it prompts the respondent to provide more detailed information in an open-ended manner, encouraging them to speak freely about their activities without a straightforward, direct question.

Quiz 5: Therapeutic Communication Skills

Which of the following applies to the theory that there is a specific order or rank within which a person's needs are met,beginning with the basics of food,clothing,and shelter?

Match each defense mechanism with the appropriate situation or statement. -"I just have not had time to get the medication the doctor ordered."

Match each defense mechanism with the appropriate situation or statement. -A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment.

Match each defense mechanism with the appropriate situation or statement. -After the physician tells Mrs.James that it is too soon to fill her pain medication,she leaves the office,slamming the door behind her.

Which of the following is an example,according to the culture of the United States,of what is considered a comfortable personal space in an intimate setting?

MATCHING In the sequence of events below, match the modes or channels of communication with the correct example. -The clinical medical assistant calls Mrs.Kind's name to come in.

MATCHING In the sequence of events below, match the modes or channels of communication with the correct example. -Mrs.Kind gets up and follows the medical assistant.

When communicating,what percent of the message is actually communicated by the spoken word?

MATCHING In the sequence of events below, match the modes or channels of communication with the correct example. -Mrs.Kind shows up for her appointment and puts her name on the sign-in sheet.

MATCHING In the sequence of events below, match the modes or channels of communication with the correct example. -The medical assistant looks up,smiles,and nods at Mrs.Kind.

When the patient is age 6 to 11,what is one of the better ways to overcome communication issues?

The common gesture of finger-tapping might mean which of the following?

What is a good way to show respect for a shy and quiet patient?

Which of the following is the most appropriate response by the medical assistant to the patient's statement,"I am late coming in for my check-up"?

Rather than implying that a patient is simply overreacting,a professional should

Which of the following is NOT a roadblock to communication?

Match each defense mechanism with the appropriate situation or statement. -Mr.Love calls his best friend to tell him about his son's surgery.When the friend calls to find out how the son is,Mr.Love does not remember calling him.

"Tell me what you have been doing since you retired," is an example of which interview technique?