Which of the following short scenarios best describes organizational citizenship behaviour?
A) Joe, a shop mechanic, approaches management with an initiative that will improve customer service.
B) Duane, a faculty member, starts and finishes his lectures on time as per his syllabus.
C) Mary, a university graduate, was so impressed with company ABC that she decided to join the company. Ten years later she was still working for ABC.
D) Carlos "volunteers" for special community events on behalf of his company only when he is paid overtime.

Question

Quizplus · Accepted Answer

Organizational citizenship behavior refers to any behavior that goes beyond one's job description, where an individual voluntarily contributes to the organization. Joe approaching management with an initiative to improve customer service is an example of organizational citizenship behavior.

B, C, and D are not necessarily examples of organizational citizenship behavior. B is simply fulfilling the duties outlined in his job description, C is being a loyal employee, and D is only participating in community events for personal gain.

Which of the Following Short Scenarios Best Describes Organizational Citizenship