Over 100 consumers claimed,via social media,that a certain brand of highchair is breaking,and their babies were in danger of falling or getting hurt.Which of the major PR tools should the manufacturer use in this situation?

Question

Quizplus · Accepted Answer

In this situation, the manufacturer should call a press conference to address the concerns raised by the consumers on social media. The press conference will provide an opportunity for the manufacturer to explain what they are doing to investigate and remediate any potential issues with the highchair, which will help to restore consumer confidence in the product. The other options, such as advertising a new model, issuing an email to employees, or sponsoring an event, are not appropriate in this situation as they do not directly address the concerns of the consumers.

Over 100 Consumers Claimed,via Social Media,that a Certain Brand of Highchair