Question 1

What term refers to what happens when a team of people working together performs worse than the individual members would have if they have worked alone?
A) process gain
B) process loss
C) team inefficiency
D) cohesiveness

Accepted Answer

This phenomenon is known as process loss or social loafing. It occurs when individual effort decreases in a team setting, resulting in a lower overall performance than if each member had worked independently.

Question 2

What term refers to the degree to which members are attracted to the team and to its members and how loyal team members are to the team and to each other?
A) cohesiveness
B) coherence
C) co-dependent
D) confidence

Accepted Answer

Cohesiveness refers to the degree of attraction and loyalty team members feel towards the team and each other. It impacts team performance and productivity as more cohesive teams tend to work better together and achieve better results. Option B (coherence) refers to the clarity and consistency of communication and decision-making within the team. Option C (co-dependent) refers to an unhealthy dependency on each other where team members cannot function independently. Option D (confidence) refers to a feeling of self-assurance and trust in one's abilities, which can impact team performance but is not specifically related to attraction and loyalty towards the team.

Question 3

For cross-functional teams,diversity can be which of the following?
A) a strength
B) a weakness
C) both of these
D) neither of these

Accepted Answer

Diversity in cross-functional teams can be both a strength and a weakness. It is a strength because it brings different perspectives and skills, enhancing creativity and problem-solving. However, it can also be a weakness if not managed well, as it may lead to misunderstandings or conflicts due to differing viewpoints or communication styles.

Question 4

What type of conflict focuses on personalities and conflicts between individual group members?
A) constructive
B) dysfunctional
C) functional
D) structural

Accepted Answer

Personality conflicts and conflicts between individual group members fall under the category of dysfunctional conflict. This type of conflict hinders the productivity and cohesiveness of a group, and can stem from personal differences, competition for resources or power, or communication breakdowns.

Question 5

What type of conflict is over work goals and processes?
A) constructive
B) dysfunctional
C) destructive
D) relationship

Accepted Answer

Conflict over work goals and processes can be seen as constructive because it can lead to a deeper understanding of different perspectives and ultimately result in a better solution or outcome. It can also foster creativity and innovation.

Question 6

How many stages are there in Bruce W.Tuckman's model for how groups become teams?
A) 3
B) 4
C) 5
D) 6

Accepted Answer

Tuckman's model consists of five stages: Forming, Storming, Norming, Performing, and Adjourning.

Question 7

Which of the following is/are true about cross-functional teams?
A) they can get things done fast
B) they can increase creativity
C) they increase employee' knowledge
D) all of these

Accepted Answer

Cross-functional teams bring together individuals with diverse backgrounds, skills, and knowledge. This diversity can lead to increased creativity and innovation, as well as a more comprehensive understanding of the project or goals. With a broader range of expertise, the team can accomplish tasks more efficiently and effectively, resulting in faster completion times. Additionally, team members can learn from each other and expand their knowledge base, resulting in professional development and growth.

Question 8

A team becomes more cohesive and clarifies members' roles and responsibilities,team goals,and team processes during which stage?
A) forming
B) storming
C) norming
D) performing

Accepted Answer

During the norming stage of team development, team members begin to understand each other's strengths and weaknesses, clarify their roles and responsibilities, define team goals, and establish team processes. This leads to increased cohesiveness and productivity within the team.

Question 9

Team efficacy is strongly related to team performance,particularly when team ______________ is high.
A) independence
B) dependence
C) interdependence
D) co-dependence

Accepted Answer

Team efficacy is the belief in the team's ability to achieve the desired results, and it is strongly related to team performance when teams rely on each other's contributions and work interdependently. Therefore, C (interdependence) is the best option. A (independence) and D (co-dependence) do not typically promote effective teamwork, and the term "dependence" is too broad and can create confusion between positive and negative dependencies.

Question 10

Which stage of team development is characterized by cohesiveness,productivity,and progress toward goals?
A) forming
B) storming
C) norming
D) performing

Accepted Answer

The performing stage is the final stage of team development where the team is characterized by cohesiveness, productivity, and progress toward goals. At this stage, the team has established their roles, trust, and communication, and are able to work efficiently and effectively together.

Question 11

Goal commitment tends to be strong during which stage of team development?
A) forming
B) storming
C) norming
D) adjourning

Accepted Answer

During the norming stage, team members have established clear roles and goals for the team, which leads to increased commitment and motivation towards achieving the team's goals.

Question 12

What stage of team development occurs when the team disbands?
A) storming
B) norming
C) forming
D) adjourning

Accepted Answer

The stage of team development when the team disbands or completes the task is called "adjourning." This is the final stage in Tuckman's model of team development. During this stage, team members may feel a sense of loss or accomplishment, and they may reflect on the successes and challenges experienced during the project.

Question 13

Group members tend to test what types of behaviors are acceptable in the group during the _________ stage.
A) forming
B) storming
C) norming
D) adjourning

Accepted Answer

During the forming stage of group development, members are primarily concerned with orienting themselves and understanding what types of behaviors are acceptable within the group. This stage involves getting to know each other and exploring the boundaries of group behavior.

Question 14

Which of the following should managers do during a team's adjourning stage?
A) recognize members' sense of loss
B) address members' uncertainty about the next assignment in the organization
C) evaluate what the team did well and poorly
D) all of these

Accepted Answer

During the adjourning stage, managers should recognize members' sense of loss, address their uncertainty about the next assignment in the organization, and evaluate what the team did well and poorly to improve future team effectiveness. Therefore, all of these options are necessary for managers to do during this stage.

Question 15

Group members tend to ask the leader about a group's purpose and goals during the ________ stage.
A) forming
B) storming
C) norming
D) adjourning

Accepted Answer

During the forming stage of group development, members are getting to know each other and figuring out what the group's purpose and goals are. This is a time when members may turn to the leader for guidance and clarification on the group's direction.

Question 16

Quality circles and suggestion teams are both types of _________ teams.
A) problem-solving
B) self-directed
C) cross-functional
D) venture

Accepted Answer

Both quality circles and suggestion teams are focused on identifying and solving problems or improving processes within an organization. Therefore, they are considered types of problem-solving teams. The other options, such as self-directed or cross-functional teams, do not accurately describe the purpose or function of these specific types of teams. Venture teams are typically focused on developing new products or services, which is not the primary focus of quality circles or suggestion teams.

Question 17

What stage of team development is characterized by conflict as team members begin establishing goals,work processes,and individual roles,and test how the team will respond to differences among team members?
A) norming
B) storming
C) forming
D) performing

Accepted Answer

The storming stage of team development is characterized by conflict as team members begin establishing goals, work processes, and individual roles and test how the team will respond to differences among team members.

Question 18

What term refers to a team's shared belief that it can organize and execute the behaviors necessary to reach its goals?
A) team esteem
B) team efficiency
C) team effectiveness
D) team efficacy

Accepted Answer

Team efficacy refers to the shared belief within the team that they can effectively organize and execute the behaviors necessary to achieve their goals. This belief in their own capabilities can significantly enhance a team's performance and motivation. Options A and B are not appropriate because they do not specifically refer to the team's belief in their capabilities. Option C is close, but not specific enough - team effectiveness encompasses more than just the belief in their own capabilities.

Question 19

What term refers to the performance improvements that occur because people work together rather than independently?
A) process gain
B) process loss
C) team efficiency
D) cohesiveness

Accepted Answer

Process gain, also known as synergy or group process, refers to the positive performance improvements that occur when people work together in groups, rather than working independently. This can include things like increased creativity, improved decision-making, and better problem-solving. It is the opposite of process loss, which occurs when group work leads to worse outcomes than would be achieved by individuals working alone. Team efficiency and cohesiveness are related concepts, but they do not capture the specific idea of performance improvements resulting from working together.

Question 20

On ___________ teams,team members are responsible for tasks typically reserved for team leaders or managers.
A) problem-solving
B) self-directed
C) functional
D) virtual

Accepted Answer

Self-directed teams are responsible for task allocation, decision-making, and problem-solving, which are typically the responsibility of team leaders or managers. They are also self-managed, meaning that individuals take responsibility for their performance and overall team success.

Quiz 12: Group Behavior and Effective Teams

What term refers to what happens when a team of people working together performs worse than the individual members would have if they have worked alone?

What term refers to the degree to which members are attracted to the team and to its members and how loyal team members are to the team and to each other?

For cross-functional teams,diversity can be which of the following?

What type of conflict focuses on personalities and conflicts between individual group members?

What type of conflict is over work goals and processes?

How many stages are there in Bruce W.Tuckman's model for how groups become teams?

Which of the following is/are true about cross-functional teams?

A team becomes more cohesive and clarifies members' roles and responsibilities,team goals,and team processes during which stage?

Team efficacy is strongly related to team performance,particularly when team ______________ is high.

Which stage of team development is characterized by cohesiveness,productivity,and progress toward goals?

Goal commitment tends to be strong during which stage of team development?

What stage of team development occurs when the team disbands?

Group members tend to test what types of behaviors are acceptable in the group during the _________ stage.

Which of the following should managers do during a team's adjourning stage?

Group members tend to ask the leader about a group's purpose and goals during the ________ stage.

Quality circles and suggestion teams are both types of _________ teams.

What stage of team development is characterized by conflict as team members begin establishing goals,work processes,and individual roles,and test how the team will respond to differences among team members?

What term refers to a team's shared belief that it can organize and execute the behaviors necessary to reach its goals?

What term refers to the performance improvements that occur because people work together rather than independently?

On ___________ teams,team members are responsible for tasks typically reserved for team leaders or managers.