The owner of a laundromat notices that the laundromat across the street is offering free pick-up and delivery of laundry from Monday to Friday,9-5.He has observed that many of his customers who drop their laundry off to be washed-dried-folded by his employees seem frazzled and overburdened both when they drop off in the morning and when they pick it up after work.
-A laundromat is a business that sells a service--washing,drying,and folding of clothes and the use of machines to wash and dry clothes.Since it is difficult to differentiate this service by washing or folding clothes better,how can a laundromat create a better product to offer customers to get their business?
A)offering services such as free pickup and extended hours to make it easier to use the laundromat
B)training employees to fold clothes in a distinctive pattern
C)putting all laundry into plastic bags with the laundromat logo on them to advertise the laundromat
D)using floral-scented laundry detergent on all orders
E)employing workers who have been washing laundry for years

Question

Quizplus · Accepted Answer

Offering services such as free pickup and extended hours makes it easier for customers to use the laundromat and can differentiate it from competitors. This convenience factor can attract and retain customers. Training employees to fold clothes in a distinctive pattern, using scented detergent, or using branded plastic bags are all cosmetic changes that may not significantly impact the quality of the service. Employing experienced workers is important but may not necessarily create a better product.

The Owner of a Laundromat Notices That the Laundromat Across