A customer walks into a ShipNow location with four boxes and a document envelope,all going to different destinations in different amounts of time with different security and notification needs.
-What should the salesperson focus on to differentiate ShipNow's product from other shipping services?
A)the different times ShipNow is able to offer that other shippers cannot
B)ShipNow's prices are lower than cost
C)the added value the salesperson creates by making the shipping process and service options easy for the customer
D)auxiliary products ShipNow sells,like boxes and packing tape
E)internet tracking of packages

Question

Quizplus · Accepted Answer

By emphasizing the added value ShipNow provides through personalized service and easy-to-use options, the salesperson can differentiate ShipNow from other shipping services that may offer similar delivery times and online tracking. This approach highlights the customer service aspect of ShipNow, which can create customer loyalty and repeat business. Options D and E may be helpful to mention as supporting features, but should not be the main focus. Option A may not be relevant if other shipping services offer similar delivery times, and option B is not a sustainable business model.

A Customer Walks into a ShipNow Location with Four Boxes