The owner of a laundromat notices that the laundromat across the street is offering free pick-up and delivery of laundry from Monday to Friday,9-5.He has observed that many of his customers who drop their laundry off to be washed-dried-folded by his employees seem frazzled and overburdened both when they drop off in the morning and when they pick it up after work.
-The other laundromat that offers free pick-up and delivery Monday through Friday is an example of:
A)a product based on a company's resources,not customers' needs
B)a product based on an old-fashioned method of cleaning laundry
C)a product developed after trial and error
D)a customer-facing sales staff
E)a customer loyalty program

Question

Quizplus · Accepted Answer

The other laundromat offering free pick-up and delivery is an example of a product based on the company's resources, not customers' needs. It is possible that the laundromat is trying to attract customers through this promotion, but it is not necessarily addressing the frazzled and overburdened feeling that the owner's customers are experiencing.

The Owner of a Laundromat Notices That the Laundromat Across