If a customer becomes used to the high quality of service and begins to view the service as a commodity,a salesperson should:
A)periodically remind the customer of the value added by the service
B)ask the customer to switch to another provider
C)give the customer a price discount
D)perform a persuasive presentation
E)reinforce the customer's loyalty with presents

Question

Quizplus · Accepted Answer

Periodically reminding the customer of the value added by the service can help reinforce its importance and prevent the customer from viewing it as a commodity. This can help maintain customer loyalty and prevent them from switching to another provider. Offering price discounts or gifts may be a short-term solution, but it does not address the root of the problem of the customer's perception of the service. Performing a persuasive presentation may also help, but it may not be as effective as reminding the customer of the value added by the service. Asking the customer to switch to another provider is not a desirable option for the salesperson.

If a Customer Becomes Used to the High Quality of Service