Phillip is the manager of a home appliance store. He supervises his subordinates while they are installing appliances in customers' homes. If they do not complete the installation process within the time allotted, they are given a black mark. Depending on the number of black marks they have on their record, Phillip deducts their salaries. In this scenario, Phillip is using _____.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Question

Quizplus · Accepted Answer

Phillip is using bureaucratic control, which relies on rules, procedures, and policies to regulate employee behavior and ensure that tasks are completed according to established standards. The use of black marks and salary deductions for failure to meet time standards is a classic example of bureaucratic control. Adaptive control refers to the ability to respond quickly and effectively to changing circumstances, normative control relies on shared values and beliefs to influence behavior, and concertive control empowers work teams to regulate their own behavior. None of these are evident in Phillip's approach to managing his subordinates.

Phillip Is the Manager of a Home Appliance Store