Sasha is the manager of a sales team in a corporation. All sales calls made by her subordinates to customers and clients are recorded for quality check purposes. On the basis of their call performance, they get rewarded. This is an example of _____.
A) normative control
B) bureaucratic control
C) concertive control
D) objective control

Question

Quizplus · Accepted Answer

This is an example of objective control where sales performance is measured objectively through call recordings and rewards are given accordingly. Normative control relies on shared values and beliefs to influence behavior, bureaucratic control uses rules and regulations, and concertive control relies on the norms and values of a self-managed team. None of these apply to this scenario as the control is based on measurable performance criteria.

Sasha Is the Manager of a Sales Team in a Corporation