Question 1

Which organization mainly deals with compensation, benefits, and performance management programs?

Accepted Answer

WorldAtWork is a global non-profit organization that focuses on addressing compensation, benefits, and performance management issues in organizations. They offer various training and certification programs in the field of human resources management. The other options do not specifically focus on compensation, benefits, and performance management programs.

Question 2

When learning about human resource management, it is important to have an understanding of the __________ section of the practitioner's model of human resource management.This section contains the things that are most critical to the organization's basic stability and success.

Accepted Answer

The "21st Century HRM, Strategic Planning, and HR Laws" section is crucial for understanding the foundational elements that ensure an organization's stability and success, as it involves aligning HR practices with strategic goals and compliance with laws.

Question 3

Which of the following is NOT one of the basic sections of the practitioner's model for HRM?

Accepted Answer

The three basic sections in the practitioner's model for HRM are: managing human resources strategically, developing and implementing HR policies and practices, and evaluating HRM effectiveness. None of these sections focus specifically on work flow/designs for increased productivity.

Question 4

A productivity center is a revenue center that enhances the profitability of the organization through enhancing the productivity of the people within the organization.

Accepted Answer

A productivity center is a department or division within an organization that focuses on improving productivity and efficiency of the organization's operations, which ultimately leads to higher revenue and profitability.

Question 5

Staff managers are like internal consultants for the company.

Accepted Answer

Staff managers provide expertise and guidance to various departments within the company, similar to how external consultants provide services to clients. They advise on areas such as human resources, finance, and operations, and work to improve overall organizational effectiveness.

Question 6

HR professionals must have knowledge of the organization and its strategies if they are to contribute strategically.

Accepted Answer

HR professionals need to understand the organization's goals and strategies in order to align their HR policies and practices with the overall business objectives and ensure they are contributing to the success of the organization. Without this understanding, HR professionals may not be able to offer strategic input or make informed decisions that support the organization's long-term goals.

Question 7

The case of _______ created renewed discussion of reverse discrimination concerning race-based decision making in employment.

Accepted Answer

Ricci v. DeStefano was a case in which the city of New Haven, Connecticut threw out the results of a promotions test for firefighters because it did not result in enough African American and Hispanic candidates passing. This case brought up renewed discussion of reverse discrimination, as the white firefighters who had passed the test and were denied promotions claimed they were discriminated against based on their race.

Question 8

Staffing includes all the things an organization needs to do to get people interested in working for the organization, including recruitment and selection.

Accepted Answer

Staffing does indeed include recruitment and selection, among other processes involved in attracting and retaining a workforce for an organization.

Question 9

What is a major organization associated with training and development functions?

Accepted Answer

ATD (Association for Talent Development) is a major organization associated with training and development functions. It is a professional membership organization, offering resources, tools, and networking opportunities for learning and development professionals. REME, TRDV, ALPH, and EMBER are not major organizations associated with training and development functions.

Question 10

For the HR managers, technical skills are the easiest of the major skills to develop.

Accepted Answer

The answer of For the HR managers, technical skills are...

Question 11

In the 21st century HR office, HR managers will need to be more empathetic.

Accepted Answer

The 21st century workplace is becoming more diverse, and employees are seeking a more compassionate and inclusive work environment. HR managers need to be empathetic and understand the needs and concerns of their employees to create a positive work culture. They need to listen, communicate effectively, and offer support and resources to their employees.

Question 12

The _________ section of the practitioner's model of human resource management describes base pay, incentives, and worker benefits as ways to reward and maintain a workforce.

Accepted Answer

The compensating section of the practitioner's model of human resource management focuses on pay and benefits for employees. This includes base pay, incentives, and other forms of compensation to attract and retain talent within the organization.

Question 13

Revenue centers are departments that generate monetary returns for the organization.

Accepted Answer

Revenue centers are specifically designed to generate revenue for the organization, making option A true.

Question 14

A manager with conceptual skill can focus on the intricate business details of the department, division, or organization, but cannot see "the big picture."

Accepted Answer

A manager with conceptual skill is able to see and understand the big picture, as well as how the department, division, or organization fits into it. This skill involves the ability to think creatively, strategically, and analytically.

Question 15

Who provides some of the top certifications for HR professionals in the world?

Accepted Answer

The Human Resource Certification Institute (HRCI) provides some of the most recognized and respected certifications for HR professionals, including the Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) certifications.

Question 16

Getting the right people into the right jobs is important.The _________ section of the practitioner's model of human resource management includes the items that will allow the organization to get its work done successfully over long periods of time.

Accepted Answer

The staffing section of the practitioner's model of human resource management is focused on acquiring and placing the right people in the right jobs. This is essential for the organization to accomplish its goals and objectives over a long period of time. Protecting and expanding, developing and managing, and compensating are all important components of human resource management, but are not specifically focused on staffing. Technical skill is also important, but is typically addressed through the staffing and development processes.

Question 17

Line managers play an important role in determining training needs within an organization.

Accepted Answer

Line managers are directly involved in the day-to-day work of their team and are in the best position to identify skills gaps and training needs. They can assess the capabilities of their team members and determine what training is required to improve their skills and performance. Therefore, line managers' input is essential for identifying training needs within an organization.

Question 18

Once people have been selected into the organization, the _________ section of the practitioner's model of human resource management describes how managers might coach, counsel, and/or discipline employees.

Accepted Answer

The Developing and Managing section of the practitioner's model of human resource management focuses on the ongoing process of coaching, counseling, and/or disciplining employees after they have been selected into the organization. This section is also concerned with providing employees with opportunities for growth and development within the organization.

Question 19

Business acumen, an area of management dealing with quantitative information such as metrics and data analytics, is expected to grow in HR departments.

Accepted Answer

As businesses continue to rely on data for decision-making, HR professionals with strong business acumen will be better equipped to contribute to strategic planning and overall business success. Therefore, it is expected that the demand for business acumen in HR departments will grow.

Question 20

The _________ section of the practitioner's model of human resource management describes managing safety and health as well as providing ethical and social responsibility guidelines to members of the organization.

Accepted Answer

The "Protecting and Expanding" section of the practitioner's model of human resource management includes managing safety and health, as well as providing ethical and social responsibility guidelines to members of the organization. This section focuses on protecting the organization and its employees from harm, and expanding the organization's impact and reputation through responsible practices.

Quiz 1: The New Human Resource Management Process