Question 1

What is the third level of culture?
A)Values and beliefs
B)Assumptions
C)Behavior
D)Opinions
E)Artifacts

Accepted Answer

The third level of culture is assumptions, which are the underlying and often unconscious beliefs and attitudes that shape behavior and customs. While values and beliefs (A) are important aspects of culture, they are part of the first level. Behavior (C) is an outward manifestation of culture, but it is not the same as the underlying assumptions that shape it. Opinions (D) reflect individual perspectives rather than shared cultural norms. Artifacts (E) are physical representations of culture, such as art, architecture, and technology, but they do not encompass underlying assumptions.

Question 2

SWOT Analysis is:
A)An analysis of the company's strongest relationships,weakest relationships,overhead costs,and total market share
B)A list made by an independent auditing firm of the company's successes,weaknesses,obligations,and threats of new competition
C)A listing and evaluation of the company's strengths,weaknesses,opportunities,and threats
D)A collection of government required special requirements,working audits,other regulatory fees,and transaction fees
E)An analysis of the company's supplier relationships,worker relationships,overhead costs,and total market share

Accepted Answer

SWOT analysis involves evaluating a company's internal strengths and weaknesses, as well as external opportunities and threats. It does not involve assessing relationships or fees, as suggested in other answer choices.

Question 3

When an organization analyzes the environment better than a competitor and is therefore able to react quicker,what is created?
A)External strategy
B)Sustainable competitive advantage
C)Mission
D)A productivity vortex
E)Differentiation from competitors

Accepted Answer

When an organization is able to analyze and understand the environment better than its competitors, it can create a sustainable competitive advantage. This means that the organization is able to maintain a competitive edge over its rivals by developing and implementing strategies that are difficult to replicate. This can lead to increased market share, profitability, and long-term success.

Question 4

What major external business force to a significant extent determines what acceptable business practices for the organization are?
A)Customers
B)Suppliers
C)Governments
D)Shareholders
E)Society

Accepted Answer

Society, including customers, suppliers, governments, and shareholders, determines what acceptable business practices are, based on their expectations and values. Companies are expected to engage in ethical and socially responsible behaviors that align with these expectations and values, or risk damaging their reputation and losing business. Therefore, it is important for companies to understand and consider the interests of society as a whole when developing their business practices.

Question 5

Partnerships with which major external business force most affect firm performance?
A)Competition
B)Technology
C)Customers
D)Governments
E)Suppliers

Accepted Answer

The answer of Partnerships with which major external business force...

Question 6

Holding award dinners for top employees is an example of which artifact?
A)Ceremonies
B)Symbols
C)Stories
D)Slogans
E)Heroes

Accepted Answer

Award dinners for top employees are examples of ceremonies, which are formal events or rituals that reinforce organizational values and beliefs, recognize accomplishments, and foster a sense of community among employees.

Question 7

Firm performance is not just a function of a company's own actions but must also be understood with relation to the actions of what major external business force?
A)Labor force
B)Customers
C)The economy
D)Competition
E)Society

Accepted Answer

Competition is a major external business force that can greatly impact a firm's performance. The actions of competitors, such as changes in pricing or new product offerings, can directly affect a firm's market share and profitability. Understanding and reacting to competition is an important part of a firm's strategic planning and can be critical to its success. While other external forces, such as the economy or society, can also have an impact on firm performance, competition is typically the most direct and pressing external threat.

Question 8

Connor is making a list of all the functions his human resource management department provides.The list includes many services to the organization such as recruitment,selection,training,and performance appraisals.Connor is working on the ________ step of the HR Scorecard.
A)identifying HR deliverables
B)identifying HR system alignment
C)aligning the system with company strategy
D)identifying HR efficiency measures

Accepted Answer

The identifying HR deliverables step of the HR Scorecard involves listing all the services and functions provided by the HR management department. This step is important for measuring the effectiveness of HR initiatives and ensuring alignment with organizational goals.

Question 9

Kristin is examining a measure of the financial return the human resources department received for its investment in a new performance appraisal system.The new system cost $3,500 and saved more than $5,000 in payroll expenses.Kristin is examining the ________.
A)economic value added
B)return on investment
C)gain from investment
D)balanced scorecard

Accepted Answer

Kristin is examining the return on investment (ROI), which is calculated by dividing the net gain or benefit of an investment by its cost. In this case, the net gain is the amount saved in payroll expenses ($5,000) minus the cost of the new performance appraisal system ($3,500), which equals $1,500. Dividing $1,500 by $3,500 and multiplying by 100 gives an ROI of approximately 43%. Therefore, the correct answer is B (return on investment).

Question 10

Which of the following is the earliest step in designing a strategy?
a.Setting objectives
b.Customer surveys
c.Creating the strategy
d.HR promoting the strategy
e.Implementing,monitoring,and evaluating

Accepted Answer

The answer of Which of the following is the earliest...

Question 11

Two of the most common strategic HRM measurement tools include:
A)Economic Value Added and Return on Investment
B)Employee Turnover Rate and Recruiting Yield Ratio
C)Economic Value Added and Employee Turnover Rate
D)Return on Investment and Employee Turnover Rate
E)Employee Turnover Rate and Current Ratio

Accepted Answer

The answer of Two of the most common strategic HRM...

Question 12

Management of the firm recruits from what major external environmental factor?
A)Suppliers
B)Labor force
C)Shareholders
D)Competition
E)Customers

Accepted Answer

Labor force is the major external environmental factor from which management of the firm recruits. This factor includes the availability, skills, education levels, and demographics of potential employees.

Question 13

Founders of the organization and others who have made outstanding contributions to the company are considered to be a part of which artifact?
A)Stories
B)Symbols
C)Slogans
D)Ceremonies
E)Heroes

Accepted Answer

Heroes refer to individuals who have made significant contributions to the company, such as founders or other influential figures. They are often celebrated and commemorated within the company as a way to reinforce the values and culture of the organization.

Question 14

What major external business force has changed the way and the speed at which an organization conducts and transacts business?
A)Society
B)Economy
C)Government
D)Technology
E)Customers

Accepted Answer

Technology has had a significant impact on the way organizations conduct and transact business, accelerating the speed of communication and creating new opportunities for business growth and expansion. Advances in technology have led to the creation of new platforms for conducting transactions, such as online marketplaces, e-commerce websites, and mobile apps, which have transformed the way organizations interact with customers and suppliers. Additionally, the emergence of cloud computing and big data analytics has enabled organizations to streamline their operations, enhance their decision-making capabilities, and improve their overall efficiency and effectiveness.

Question 15

What measurement tool determines the profits that remain after the cost of capital has been deducted from operating profits?
A)Return on Investment
B)Balanced Scorecard
C)Economic Value Added
D)HRIS
E)HR Scorecard

Accepted Answer

Economic Value Added (EVA) is a measurement tool that determines the profits that remain after the cost of capital has been deducted from operating profits. It is a more comprehensive calculation than Return on Investment because it takes into account the cost of financing the investment. The Balanced Scorecard, HRIS, and HR Scorecard are not relevant to this specific measurement.

Question 16

Which major external business force requires organizations to continually improve their products to create value?
A)Suppliers
B)Labor force
C)Customers
D)Governments
E)Competition

Accepted Answer

The answer of Which major external business force requires organizations...

Question 17

What three components make up organizational structure?
A)Vertical differentiation,horizontal differentiation,and spatial differentiation
B)Centralization,formalization,and complexity
C)Managers,supervisors,and employees
D)Complexity,differentiation,and the mission statement
E)Differentiation,HRM,and centralization

Accepted Answer

The three components that make up organizational structure are centralization, formalization, and complexity. Vertical differentiation, horizontal differentiation, spatial differentiation, managers, supervisors, employees, differentiation, HRM, and mission statement are all related to organizational structure, but they are not the three specific components that make it up.

Question 18

What four components are required when writing an objective?
A)Singular,specific,trackable performance,realistic
B)Scientific,singular,target date,short
C)Singular,specific,measurable,target date
D)Specific,trackable performance,measurable,achievable
E)Specific,singular,measurable,achievable

Accepted Answer

Objectives should be singular, specific, measurable, and have a target date. A scientific or short objective may not be necessary or relevant in all instances, and being realistic or achievable is often subjective and dependent on the situation.

Question 19

What major external business force creates both opportunities and threats for organizations through the rules and regulations that it sets?
A)Society
B)Technology
C)Economy
D)Government

Accepted Answer

The government sets rules and regulations that create both opportunities and threats for organizations. For example, government regulations may create new markets or industries for businesses to enter, but they may also impose costly compliance requirements or penalties for non-compliance. The government can also provide incentives or subsidies for certain industries or activities, but they may also impose taxes or tariffs that increase costs for businesses.

Question 20

What strategy is being used when a company chooses to pay attention only to a specific portion of a larger market?
A)Focus or niche
B)Cost leadership
C)Cost differentiation
D)Differentiation
E)Customer selection

Accepted Answer

When a company chooses to pay attention only to a specific portion of a larger market, it is adopting a focus or niche strategy. This strategy involves targeting a narrow segment of the market and tailoring the company's products or services to meet the specific needs and preferences of that segment. By focusing on a niche, companies can differentiate themselves from their competitors and create a loyal customer base.

Quiz 2: Strategy-Driven Human Resource Management

What is the third level of culture?

SWOT Analysis is:

When an organization analyzes the environment better than a competitor and is therefore able to react quicker,what is created?

What major external business force to a significant extent determines what acceptable business practices for the organization are?

Partnerships with which major external business force most affect firm performance?

Holding award dinners for top employees is an example of which artifact?

Firm performance is not just a function of a company's own actions but must also be understood with relation to the actions of what major external business force?

Connor is making a list of all the functions his human resource management department provides.The list includes many services to the organization such as recruitment,selection,training,and performance appraisals.Connor is working on the ________ step of the HR Scorecard.

Kristin is examining a measure of the financial return the human resources department received for its investment in a new performance appraisal system.The new system cost $3,500 and saved more than $5,000 in payroll expenses.Kristin is examining the ________.

Which of the following is the earliest step in designing a strategy? a.Setting objectives b.Customer surveys c.Creating the strategy d.HR promoting the strategy e.Implementing,monitoring,and evaluating

Two of the most common strategic HRM measurement tools include:

Management of the firm recruits from what major external environmental factor?

Founders of the organization and others who have made outstanding contributions to the company are considered to be a part of which artifact?

What major external business force has changed the way and the speed at which an organization conducts and transacts business?

What measurement tool determines the profits that remain after the cost of capital has been deducted from operating profits?

Which major external business force requires organizations to continually improve their products to create value?

What three components make up organizational structure?

What four components are required when writing an objective?

What major external business force creates both opportunities and threats for organizations through the rules and regulations that it sets?

What strategy is being used when a company chooses to pay attention only to a specific portion of a larger market?