Question 1

Cathy has asked Rhonda to source resumes and select candidates that would be a good fit for a Human Resources Administrator position.Cathy says that the candidate needs to at least be pursuing a degree in business,and some HR experience would be a benefit.They also need to be flexible,personable,and a hard worker.According to the Kepner-Tregoe method,which of the following qualities is NOT considered a "want"?

Accepted Answer

The answer of Cathy has asked Rhonda to source resumes...

Question 2

The ___________________ can help the group avoid the potential problems of satisficing,dominance,and groupthink.

Accepted Answer

The Devil's advocate approach involves assigning a member of the group the role of challenging the rest of the group to consider alternative perspectives and potential flaws in the decision-making process. This can help to avoid the potential problems of satisficing (settling for the first acceptable option rather than considering all alternatives), dominance (when one or a few members dominate the decision-making process), and groupthink (when the group prioritizes consensus over critical thinking and independent evaluation of options). The other options (A, C, and D) do not necessarily address these potential problems.

Question 3

_________ is the process of developing group agreement on a solution to a problem.

Accepted Answer

Consensus mapping is the process of developing group agreement on a solution to a problem through a structured mapping approach where participants work together to reach a consensus on a specific issue or set of issues. Synectics, nominal grouping, and the Delphi technique are also methods of generating and evaluating ideas, but they do not focus specifically on developing group agreement on a solution through a consensus-building process.

Question 4

Problem solving and decision-making are interrelated with each other.

Accepted Answer

Problem solving involves identifying and analyzing a problem to find a solution, while decision-making involves choosing among different options or courses of action. To effectively solve a problem, one must make decisions about which solution is best, and to make good decisions, one needs to be able to identify and analyze problems effectively. Therefore, problem solving and decision-making are interconnected and interdependent.

Question 5

A(n)_______________ is used when comparing alternatives in which subjective variables are involved along with statistics and math.

Accepted Answer

A cost-benefit analysis takes into account both quantitative and qualitative factors in making a decision, including subjective variables. It involves comparing the costs and benefits of different alternatives and using statistical and mathematical techniques to evaluate the potential outcomes. Options A and C are not systematic methods for evaluating alternatives, while option B is focused mainly on problem-solving and decision-making in a business context, rather than comparing alternatives in a subjective and objective manner.

Question 6

After setting objectives and criteria,the next step is to analyze alternatives and select the most feasible one.

Accepted Answer

The answer of After setting objectives and criteria,the next step...

Question 7

Carter is the store manager at Barget.It is just after the holidays and the foot traffic in the store has decreased drastically.He now realizes that he is losing money by paying all of his employees because the store does not have the same flow of revenue as it did in the preceding months and because of this,many employees are just standing around and not assisting customers during their shifts.He decides to terminate employment for 30 employees.Which method of analyzing alternatives did he use?

Accepted Answer

The answer of Carter is the store manager at Barget.It...

Question 8

Programmed decisions are those that occur in unique situations.

Accepted Answer

Programmed decisions are those that occur in recurring and routine situations where the decision-making process follows established procedures or rules. Non-programmed decisions are made in unique or non-recurring situations that require a more subjective and creative approach to decision-making.

Question 9

Which of the following is NOT one of the four approaches that are commonly used to analyze alternative solutions?

Accepted Answer

The three commonly used approaches to analyze alternative solutions are quantitative techniques, the Kepner-Tregoe method, and Intuition. Consensus mapping is not one of the four commonly used approaches.

Question 10

The fourth step in the decision making model is:

Accepted Answer

The fourth step in the decision-making model typically involves analyzing the alternatives and selecting the most feasible option. This step follows the generation of alternatives and precedes the implementation of the decision.

Question 11

_________ involves using a series of confidential questionnaires to refine a solution.

Accepted Answer

The Delphi Technique involves using a series of confidential questionnaires to refine a solution. It is a useful tool for obtaining input from a panel of experts who may be geographically dispersed. The anonymity of the process allows participants to provide honest and unbiased feedback without fear of repercussion or conflict.

Question 12

Samantha's boss has asked her to find the quantity of pens they will have to produce in order to balance out the costs that get put into production.Which method should she use to determine this number?

Accepted Answer

Break-even analysis is the most appropriate method to determine the quantity of pens they will have to produce in order to balance out the costs. Break-even analysis calculates the point at which total revenue equals total costs, allowing Samantha to determine the minimum number of pens that need to be sold to break even.

Question 13

Which of the following is NOT part of the nominal grouping process?

Accepted Answer

The answer of Which of the following is NOT part...

Question 14

_________ is the process of generating novel alternatives through role playing and fantasizing.

Accepted Answer

Synectics is a creativity technique that involves role-playing and fantasizing to generate new and innovative ideas. It encourages individuals to approach problems from different perspectives and use their imagination to generate creative solutions. Nominal Grouping involves generating ideas individually and then discussing and evaluating them as a group, while Consensus Mapping involves creating visual representations of ideas and their relationships. The Delphi Technique involves gathering input from a group of experts through a series of rounds of questioning, with the goal of reaching a consensus.

Question 15

_________ is the process of generating and evaluating alternatives using a structured voting method.

Accepted Answer

Nominal Grouping is a structured group technique that involves generating ideas individually, followed by sharing those ideas in a group setting, and then voting on them using a structured voting method. This process helps to generate a wide variety of ideas and ensures that everyone has an equal say in the decision-making process. Synectics involves using metaphors and analogies to stimulate creative thinking, while Consensus Mapping involves visually mapping out ideas and opinions to find common ground. The Delphi Technique involves gathering expert opinions anonymously and using feedback to refine the ideas.

Question 16

Managers need to attempt to solve all problems.

Accepted Answer

It is not always feasible for managers to solve all problems. Some problems may require expertise outside the manager's scope, and it may also be effective to delegate responsibilities and involve team members in problem-solving.

Question 17

Linear programming is a quantitative technique of analyzing alternatives that is used in high uncertainty/high risk situations.

Accepted Answer

Linear programming is a quantitative technique used for optimization problems where the solutions are subject to linear constraints. It is not necessarily used only in high uncertainty/high risk situations.

Question 18

Consistent decision makers will often either rush or take too much time.

Accepted Answer

Consistent decision makers have a tendency to strike a balance between making quick decisions and taking enough time to gather information and weigh options. Rushing or taking too much time could be a sign of inconsistent decision-making.

Question 19

_____________ is unconscious reasoning that complements other techniques.

Accepted Answer

Intuition is a form of unconscious reasoning that complements other analytical techniques. While it may not always result in the most logical decision, it can bring valuable insights and perspectives to the decision-making process.

Question 20

Which of the following is NOT a step in the Kepner-Tregoe method of analyzing alternatives?

Accepted Answer

The answer of Which of the following is NOT a...

Quiz 4: Creative Problem Solving and Decision Making