The absolute first step to be taken when addressing customer complaints is to _____and_____.
A)admit the mistake;apologize
B)apologize;develop a plan to address the complaint
C)quickly present a solution;apologize
D)admit the mistake;develop a plan to address the complaint

Question

Quizplus · Accepted Answer

Admitting the mistake and apologizing is the first step towards resolving a customer complaint. It shows empathy and acknowledges the customer's feelings, which can help defuse the situation and facilitate finding a solution. The other choices are also important steps but come after apologizing and admitting the mistake.

The Absolute First Step to Be Taken When Addressing Customer