Question 1

Author J.F.Bolt identifies several mechanisms organizations are utilizing to bolster what Bolt calls "bench strength." What macro environmental forces are making the issue of bench strength so critical to organizations

Accepted Answer

The answer of Author J.F.Bolt identifies several mechanisms organizations are...

Question 2

What was the most critical conclusion from Muller and Turner's research addressing the linkages between IQ,EI,and the successful management of projects

Accepted Answer

Muller and Turner's research concluded that critical thinking skills and emotional intelligence have a significant association with successful project management, suggesting that both IQ and EI are important in this context. Therefore, option B is the most critical conclusion from their research. Option A is incorrect, as the research does not suggest that IQ is more critical than EI. Option C is also incorrect, as the research does show a significant association among IQ, EI, and project management success. Option D is incorrect, as the research suggests that both critical thinking skills and emotional intelligence are necessary for successful project management, but not sufficient conditions by themselves.

Question 3

Your organization has asked you to lead a discussion dealing with the differences between management development and employee training.Which of the following statements provides the best explanation

Accepted Answer

Management development is a long-term process that focuses on developing a wide range of skills and competencies, while employee training is typically short-term and focused on specific job-related skills.

Question 4

Carlos is very much aware his mood will have an impact on his ability to lead his human resource team effectively.What is Carlos displaying

Accepted Answer

Carlos is displaying emotional intelligence, which is the ability to recognize and manage one's own emotions, as well as understand and influence the emotions of others.

Question 5

Peter,a union representative,and Mary,a senior manager with a local manufacturer,are looking to resolve a problem in such manner as to allow both parties to maximize their utility-they both want to get everything they want! What term best describes this conflict resolution technique

Accepted Answer

Collaborating involves working together to find a solution that meets both parties' needs and desires, which is what Peter and Mary are trying to do. Accommodating involves one party giving in to the other, compromising involves both parties giving up something, and competing involves each party trying to win at the expense of the other.

Question 6

Which of the following statements is congruent with the notion of a "transformational leader" as demonstrated by John,who is the leader of his sales team

Accepted Answer

A transformational leader is one who inspires and motivates their team to achieve their goals, often by making changes to their team's structure or processes. John's act of convincing a sales person to give up some of her territory to facilitate a team goal demonstrates this kind of transformational leadership. Option B involves transactional leadership, which focuses on rewarding employees for meeting specific goals. Option C is also a good leadership practice, but it doesn't necessarily demonstrate transformational leadership. Option D is a form of management, which focuses on monitoring and controlling work behavior, rather than inspiring and motivating employees.

Question 7

Most models of management skill development share four basic principles.Which principle involves helping managers become self-aware of their own strengths and weaknesses relative to the skill in question

Accepted Answer

The principle that involves helping managers become self-aware of their own strengths and weaknesses relative to the skill in question is skills assessment. This is a crucial step in management skill development, as it allows managers to identify areas where they may need improvement, and helps to guide the development process. The other principles, skill application, skill practice, and skill acquisition, are also important, but they focus more on the practical aspects of developing management skills, rather than on self-assessment.

Question 8

What activity do the textbook's authors suggest should be added to the acronym COP to better reflect management's role in the 21st century

Accepted Answer

The authors suggest adding an "L" for leadership to the COP (Controlling, Organizing, and Planning) acronym to better reflect management's role in the 21st century. This is because more than ever, managers need to possess strong leadership qualities to motivate and guide their teams towards success.

Question 9

According to Cameron and Tschirhart,the most important skills and competencies required of managers fall within four so called "clusters." Which of the following is NOT one of those clusters

Accepted Answer

The three clusters of skills and competencies identified by Cameron and Tschirhart are human relations skills, competitiveness and control, and order and rationality. There is no mention of internal or external locus of control as a cluster.

Question 10

Which of the following statements relating to emotional intelligence (EI)and intellectual intelligence (IQ)is NOT supported by evidence

Accepted Answer

IQ, contrary to the statement, has been shown to be relatively stable over a person's lifetime, though it can be influenced by factors such as education and environment. EI, on the other hand, is more malleable and can be developed over time.

Question 11

According to Mintzberg,what contributes to managers settling for a solution that suffices in addressing their challenges

Accepted Answer

According to Mintzberg, time pressures and the need to make decisions quickly contribute to managers settling for a solution that suffices in addressing their challenges.

Question 12

A business school dean meets with a local mayor to secure a permit to allow the university to expand.Which of Henry Mintzberg's three management roles does this scenario best fit

Accepted Answer

This scenario best fits the interpersonal role, which involves interacting with people inside and outside the organization. In this case, the business school dean is meeting with the local mayor, which involves building relationships and gaining support for the university's expansion plans.

Question 13

Henry Mintzberg identified three roles associated with the formal authority and status of a management position.Which of the following is NOT one of the roles identified by Mintzberg

Accepted Answer

Mintzberg identified three roles associated with the formal authority and status of a management position: interpersonal, informational, and decisional. While technical skills are important for a manager to possess, it is not one of the three roles identified by Mintzberg.

Question 14

Which of the following terms can be defined as "the ability to manage interactions with others effectively through an understanding,integration,and management of emotions"

Accepted Answer

Emotional intelligence is the ability to manage interactions with others effectively through an understanding, integration, and management of emotions. Emotional security refers to a sense of safety and stability in one's emotional life. Emotional understanding and awareness refer to having knowledge and recognition of one's own emotions and the emotions of others, but not necessarily the ability to manage them effectively.

Question 15

Mary and John,two workers at ABC Inc.,have a profound dislike for each other.In weekly sales meetings it is not uncommon to find Mary and John calling each other names for no apparent reason.What type of conflict best describes the situation between Mary and John

Accepted Answer

The conflict between Mary and John involves two individuals who have a profound dislike for each other, and it is evident in their behavior during weekly sales meetings. This type of conflict is interpersonal, which means that it arises between two or more individuals. The fact that they call each other names with no apparent reason demonstrates the level of animosity between them that is unrelated to specific work-related issues, which rules out issue-based conflict. The accommodating conflict involves one party yielding to the other, which is not the case in this scenario. Intrapersonal conflict involves an individual's internal struggles, but here, the conflict is between two individuals, making intrapersonal conflict an unlikely option.

Question 16

Given that coaching and mentoring share distal goals,the two terms should be used interchangeably by human resources professionals.

Accepted Answer

While coaching and mentoring have some similarities, such as helping individuals develop skills and achieve goals, they are distinct approaches with different purposes, methods, and timeframes. Therefore, using the terms interchangeably can misunderstand and undermine their unique benefits and limitations.

Question 17

A manager is told by a superior that her business expansion proposal was rejected outright by senior management.Within hours of receiving the news,she meets with her superior and excitedly points out the lack of creativity on the part of senior management,indicating she may have to consider employment with another,more creative company.Which component/skill associated with EI does this manager potentially lack

Accepted Answer

The manager's quick, emotionally charged response to the rejection of her proposal, particularly her threat to leave the company, suggests a lack of self-control. Self-control, a component of emotional intelligence, involves managing one's emotions and impulses effectively, especially in challenging situations.

Question 18

Which of the four broad management development steps would include the concept of transferring learned principles

Accepted Answer

Skill application is the step in which learners apply the principles they have learned to real-world situations, which includes transferring the principles to the workplace.

Question 19

What is the main reason why organizations in Canada spend more on a per capita basis on management development programs

Accepted Answer

Management positions play a strategic role in organizations, which is the main reason why organizations in Canada spend more on a per capita basis on management development programs.

Question 20

According to Whetten and Cameron,which of the following broad skill categories captures the essence of the most important skills needed of managers

Accepted Answer

Whetten and Cameron identified four broad skill categories that managers need: technical skills, human skills, conceptual skills, and motivation skills. Of these, human skills, also known as people skills, are the most important. These skills involve the ability to work well with others, communicate effectively, and manage relationships. Good people skills are essential for building a positive work environment, resolving conflicts, and motivating employees. While technical skills are also important for managers, they are not as critical as people skills.

Quiz 14: Management and Leadership Development