Question 1

Business process ______________ is a management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.

Accepted Answer

Business process management is a management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.

Question 2

For many organizations, business process reengineering:

Accepted Answer

Business process reengineering involves restructuring the entire business process to improve efficiency and effectiveness. This often involves a significant shift in the company's culture, which can be disruptive and challenging to implement. Therefore, it has a major impact on the corporate culture. Options A, B, C, and D are incorrect as they are not true of business process reengineering.

Question 3

The initial goal of business process management is ____________________.

Accepted Answer

The initial goal of business process management is to improve profitability by decreasing costs and increasing revenue.

Question 4

Which of the following processes involves the warehouse, purchasing, and accounting functional areas?

Accepted Answer

Procurement involves coordinating activities between multiple functional areas such as the warehouse, purchasing, and accounting. The warehouse provides input on inventory levels, while purchasing is responsible for ordering materials and supplies. Accounting is responsible for tracking the financial aspects of these procurement activities. Fulfillment and order entry, on the other hand, are typically more focused on customer-facing activities such as processing orders and shipping products. Accounts receivable and payroll are also separate functional areas with their own distinct responsibilities.

Question 5

An example of a cross-functional business process is ________.

Accepted Answer

Procurement is a cross-functional business process as it involves multiple departments such as purchasing, finance, and operations working together to acquire goods and services.

Question 6

Collecting sales tax is an example of a(n):

Accepted Answer

The answer of Collecting sales tax is an example of...

Question 7

Which of the following statements is false?

Accepted Answer

Business activity monitoring is not a type of scheduled reporting but rather a real-time process monitoring and management tool in BPM.

Question 8

____________ pressures are generated by the global economy, intense competition, the changing nature of the workforce, and powerful customers.

Accepted Answer

Market pressures are generated by factors such as the global economy, intense competition, the changing nature of the workforce, and powerful customers, all of which influence the market dynamics businesses operate within.

Question 9

Business process _______________ is a strategy for improving the efficiency and effectiveness of an organization's business processes.

Accepted Answer

Business process reengineering is a strategy for improving the efficiency and effectiveness of an organization's business processes.

Question 10

Which of the following is not a role that information systems play in businesses processes?

Accepted Answer

Establishing standards is not a role played by information systems in business processes. Standards are typically established by industry associations or regulatory bodies, and they provide a basis for ensuring consistency in the implementation of business processes across multiple organizations. While information systems can help ensure compliance with these standards, they do not typically establish them.

Question 11

Applying copyrights and trademarks is an example of a(n):

Accepted Answer

Applying copyrights and trademarks is a part of the marketing business process as it involves protecting and promoting the company's brand image and intellectual property.

Question 12

Managing purchasing is an example of a(n):

Accepted Answer

Managing purchasing is primarily a part of the production process, as it involves acquiring materials and supplies needed for manufacturing or creating goods. While accounting, finance, marketing, and management information systems may also play a role in the purchasing process, they are not the primary focus.

Question 13

_____________ is the result of optimizing the marketing and innovation processes.

Accepted Answer

Optimizing the marketing and innovation processes leads to differentiation, which is the process of distinguishing a product or service from its competitors. By optimizing these processes, a company is able to create a unique selling proposition and attract customers who value those differentiated features. Customer satisfaction, cost reduction, and cycle and fulfillment time are all important considerations in optimizing these processes, but the ultimate goal is to achieve differentiation in the market.

Question 14

Managing account collections is an example of a(n):

Accepted Answer

Managing account collections is typically a part of the finance business process, which involves tasks related to managing an organization's financial resources, such as budgeting, forecasting, and financial analysis.

Question 15

Which of the following statements is false?

Accepted Answer

BPM stands for Business Process Management, which is a holistic approach towards managing and improving business processes through technology, people, and processes. It is not a task-oriented approach. Instead, it focuses on improving and streamlining business processes to achieve organizational goals such as cost reduction, revenue increase, customer satisfaction improvement, and organizational flexibility. Therefore, statement A is false.

Question 16

Managing pay and payroll is an example of a(n):

Accepted Answer

Managing pay and payroll involves tasks such as calculating salaries, processing payroll taxes, and keeping track of employee benefits, which are all functions of the Human Resources department.

Question 17

Reconciling bank accounts is an example of a(n):

Accepted Answer

Reconciling bank accounts is a financial accounting process where transactions in a company's bank account are compared with the company's records to ensure accuracy and identify discrepancies. Therefore, it falls under the category of accounting business processes.

Question 18

_____________ is the result of optimizing the manufacturing and logistics processes.

Accepted Answer

The answer of _____________ is the result of optimizing the...

Question 19

Which of the following processes involves the warehouse, sales, and accounting functional areas?

Accepted Answer

Fulfillment involves the coordination of the warehouse, sales, and accounting functional areas to ensure that customer orders are fulfilled accurately and on time. Procurement involves purchasing goods and does not necessarily involve the warehouse or sales areas. Order entry and accounts receivable involve primarily the sales and accounting areas, respectively. Payroll involves primarily the HR and accounting areas.

Question 20

Cross-functional business processes:

Accepted Answer

Cross-functional business processes involve activities that span multiple functional areas and require collaboration between different departments or teams. These processes cannot be contained within a single functional area, making option A incorrect. Option D is partially correct but does not consider the requirement for these processes to cut across multiple functional areas. Therefore, option E is the best choice as it accurately describes the characteristics of cross-functional business processes.

Quiz 2: Organizational Strategy, Competitive Advantage, and Information Systems

Business process ______________ is a management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.

For many organizations, business process reengineering:

The initial goal of business process management is ____________________.

Which of the following processes involves the warehouse, purchasing, and accounting functional areas?

An example of a cross-functional business process is ________.

Collecting sales tax is an example of a(n) :

Which of the following statements is false?

____________ pressures are generated by the global economy, intense competition, the changing nature of the workforce, and powerful customers.

Business process _______________ is a strategy for improving the efficiency and effectiveness of an organization's business processes.

Which of the following is not a role that information systems play in businesses processes?

Applying copyrights and trademarks is an example of a(n) :

Managing purchasing is an example of a(n) :

_____________ is the result of optimizing the marketing and innovation processes.

Managing account collections is an example of a(n) :

Which of the following statements is false?

Managing pay and payroll is an example of a(n) :

Reconciling bank accounts is an example of a(n) :

_____________ is the result of optimizing the manufacturing and logistics processes.

Which of the following processes involves the warehouse, sales, and accounting functional areas?

Cross-functional business processes: