The first paragraph of a positive routine reply should build goodwill by approaching the topic in an indirect manner.
Correct Answer:
Verified
Q2: Instant messaging is a good choice for
Q15: Discussing reader benefits encourages the reader to
Q16: When you use the direct organizational plan
Q17: Research shows that many customers expect a
Q18: When you expect reader resistance to your
Q23: To save time on routine responses,create a
Q30: Using IM allows you to avoid the
Q32: Companies should respond quickly to any social
Q37: Companies typically respond to critical online customer
Q38: A simple request should be treated as
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents