Research shows that many customers expect a response to a routine request within 24 hours.
Correct Answer:
Verified
Q2: Instant messaging is a good choice for
Q12: When you believe that the reader will
Q13: Put yourself in the reader's position to
Q14: Consider writing a routine message when you
Q15: Discussing reader benefits encourages the reader to
Q16: When you use the direct organizational plan
Q18: When you expect reader resistance to your
Q20: The first paragraph of a positive routine
Q30: Using IM allows you to avoid the
Q37: Companies typically respond to critical online customer
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