When you believe that the reader will not need persuasion to do what you ask,you can use a routine request.
Correct Answer:
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Q7: The reader is less likely to omit
Q8: In the closing of a routine request,write
Q9: You can begin a routine request with
Q10: In a routine reply,avoid answering a reader's
Q11: Because routine messages address readers inside the
Q13: Put yourself in the reader's position to
Q14: Consider writing a routine message when you
Q15: Discussing reader benefits encourages the reader to
Q16: When you use the direct organizational plan
Q17: Research shows that many customers expect a
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