Discussing reader benefits encourages the reader to comply with your routine request.
Correct Answer:
Verified
Q2: Instant messaging is a good choice for
Q10: In a routine reply,avoid answering a reader's
Q11: Because routine messages address readers inside the
Q12: When you believe that the reader will
Q13: Put yourself in the reader's position to
Q14: Consider writing a routine message when you
Q16: When you use the direct organizational plan
Q17: Research shows that many customers expect a
Q18: When you expect reader resistance to your
Q20: The first paragraph of a positive routine
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