Question 1

Perception begins when the sense organs receive a visual or verbal stimulus.

Accepted Answer

Perception starts with the reception of a sensory stimulus by our sense organs such as the eyes, ears, nose, tongue, or skin.

Question 2

Absorbing what another person is saying and responding to the person's concerns is referred to as active feedback.

Accepted Answer

The correct term for absorbing what another person is saying and responding to their concerns is "active listening," not "active feedback."

Question 3

Nonverbal communication is the most effective method for reducing differences in perception.

Accepted Answer

Nonverbal communication can help clarify verbal messages and convey emotions, but it is not always the most effective method for reducing differences in perception due to cultural differences, personal interpretations, and the ambiguity of nonverbal cues.

Question 4

For a manager,good communication skills are less important if the company's products or services meet the customer's demands.

Accepted Answer

Good communication skills are always important for a manager regardless of whether the products or services meet customer demands or not. Effective communication helps in building relationships with employees, stakeholders, customers, and vendors, which is crucial for the success of any organization.

Question 5

Since no two people have the same personal experiences,memories,likes,and dislikes,different people perceive the same information differently.

Accepted Answer

Personal experiences, memories, likes, and dislikes are subjective and unique to each individual, causing them to perceive information differently.

Question 6

Semantics is one of the causes of interpersonal communication failure.

Accepted Answer

Semantics refers to the meaning of words and language. Misunderstandings can occur when individuals interpret words differently, leading to communication failure. Therefore, semantics can be a cause of interpersonal communication failure.

Question 7

One of the keys to becoming a good communicator is to learn to listen actively.

Accepted Answer

Active listening involves paying attention to the speaker, asking questions, and clarifying to ensure understanding. It is an essential skill for effective communication.

Question 8

In business writing,it is advisable to use short and simple sentences and include business jargon to elucidate the message.

Accepted Answer

It is advisable to use clear and concise language in business writing but using excessive jargon can confuse the reader and distract from the main message. It is important to strike a balance between using appropriate terminology and making sure the message is easily understood by the intended audience.

Question 9

Interpersonal communication involves sending and receiving verbal as well as nonverbal messages.

Accepted Answer

Interpersonal communication involves the exchange of both verbal and nonverbal messages between individuals.

Question 10

Sound communication usually flows from ensuring that the sender and the receiver see and understand assumptions in the same way.

Accepted Answer

Sound communication requires that both the sender and receiver have a clear understanding of the assumptions being made. This allows for effective transmission and reception of the message.

Question 11

Familiarity with someone increases the accuracy level of our observations about that person.

Accepted Answer

The answer of Familiarity with someone increases the accuracy level...

Question 12

Most business communication is done in writing.

Accepted Answer

The answer of Most business communication is done in writing....

Question 13

The process of solving a customer's problem is more important than the manager's response to the customer's complaint.

Accepted Answer

Both the process of solving a customer's problem and the manager's response to the complaint are important, as they both contribute to customer satisfaction and the overall customer experience.

Question 14

Nonverbal communication is an effective way to communicate emotions.

Accepted Answer

Nonverbal communication includes facial expressions, body language, tone of voice, and gestures. These can effectively communicate emotions without the use of words. For example, a smile can convey happiness or friendliness while crossed arms can signal defensiveness or discomfort.

Question 15

Noting the speaker's tone as well as his or her body language is a part of active listening.

Accepted Answer

Active listening involves not only hearing the words being spoken but also paying attention to nonverbal cues such as the speaker's tone and body language. Therefore, the statement is true.

Question 16

Linguistics is the science or study of the meanings of words and symbols.

Accepted Answer

Linguistics is actually the scientific study of language and its structure, including syntax, phonetics, semantics, and more. While meanings of words and symbols are certainly a part of linguistics, it is a much broader field than just that.

Question 17

Emotion affects our cognitive processes during communication,while perception affects our disposition to send and receive the communication.

Accepted Answer

The answer of Emotion affects our cognitive processes during communication,while...

Question 18

Good communication skills enable managers to understand other people's viewpoints.

Accepted Answer

The answer of Good communication skills enable managers to understand...

Question 19

The desire to share the information,or inform another person about it,creates the need to communicate.

Accepted Answer

Communication is driven by a need or desire to convey information to another person, therefore the statement is true.

Question 20

Paralanguage is a form of nonverbal communication that includes the pitch,tempo,loudness,and hesitations in the verbal communication.

Accepted Answer

Paralanguage refers to the nonverbal aspects of speech, including factors such as pitch, tempo, and volume.

Quiz 3: Developing Communication Skills