When the athletic-shoe chain,Athlete's Foot,demonstrates the quality of good (Reebok)compared to the quality of service (sales associate),this would be an example of _____.

Question

Quizplus · Accepted Answer

This is an example of separability, as the quality of the product (shoes) is being compared to the quality of service provided by the sales associate, which are separate factors that can be evaluated independently. Perishability refers to the fact that services cannot be stored or inventoried, tangibility refers to the physical characteristics of a product or service, and standardization refers to the consistency of a product or service.

When the Athletic-Shoe Chain,Athlete's Foot,demonstrates the Quality of Good (Reebok)compared