The categories of routine replies and positive messages include all of the following except
A) answering requests for information and action.
B) granting claims and adjustments.
C) refusing requests.
D) sending goodwill messages.
E) providing recommendations.

Question

Quizplus · Accepted Answer

C)Most routine and positive messages fall into six main categories: 1)answers to requests for information and action,2)grants of claims and requests for adjustment,3)recommendations,4)routine information,5)good-news announcements,and 6)goodwill messages.

The Categories of Routine Replies and Positive Messages Include All