Question 1

The chief financial officer of Benjampt, a manufacturing company, disagrees with the rest of the senior managers about the renewal of the company's manufacturing license. They have conflicting interests because of their different career experiences. However, they are willing to weigh their opinions and arrive at the best possible solution. In this scenario, the conflict among the senior members best exemplifies _____.
A) a-type conflict
B) affective conflict
C) c-type conflict
D) channel conflict

Accepted Answer

The conflict among the senior members best exemplifies c-type conflict, also known as cognitive conflict, which involves disagreements related to ideas or goals. The fact that they are willing to weigh their opinions and arrive at the best possible solution suggests that they are open to constructive debate and dialogue, which can actually lead to better decision making. This is in contrast to a-type conflict, which is characterized by personal animosity or hostility, and affective conflict, which involves emotional tension and anxiety. Channel conflict is not relevant to this scenario, as it refers to conflicts between different channels of distribution.

Question 2

Deborah is a middle manager in a leading fashion magazine. She presents a half-yearly estimate on how she intends to use the budget allotted to her team for the next six months. In this scenario, Deborah has most likely contributed to developing the _____ for her team.
A) strategic plan
B) single-use plan
C) tactical plan
D) operational plan

Accepted Answer

Deborah has presented a half-yearly estimate on how to use the budget allotted to her team, which suggests that she has developed a tactical plan. A tactical plan is a short-term plan that outlines specific actions and steps to achieve a larger goal, and it typically covers a period of six months to a year.

Question 3

Carolyn, a designer at Logisign, was not given the promotion she was expecting during the annual performance appraisal. She took this personally and got into an argument with her supervisor. In this scenario, the disagreements between Carolyn and her supervisor can best be classified as _____.
A) a-type conflict
B) cognitive conflict
C) c-type conflict
D) constructive conflict

Accepted Answer

The conflicts between Carolyn and her supervisor are interpersonal conflicts where emotions and personalities clash. This type of conflict is called an a-type conflict, which is a personality clash between individuals that leads to tension and negative emotions.

Question 4

Barromt Bank has applied for a certification and has weekly inspections until it is granted the certification. To get positive feedback for the upcoming weekly inspection, the employees of Barromt Bank are finishing their pending work. In this scenario, the employees of Barromt Bank are most likely working toward a _____ by finishing work for the weekly inspection.
A) capstone goal
B) passive goal
C) distal goal
D) proximal goal

Accepted Answer

The employees of Barromt Bank are working toward a proximal goal by finishing their pending work for the upcoming weekly inspection. Proximal goals are short-term goals that are immediately achievable and can lead to the attainment of a larger distal goal, such as obtaining the certification for the bank.

Question 5

The senior lawyers of Lawteve, a law firm, have differences of opinion about the leave policies that the firm follows. This is because of the differences in their individual history and experiences in the industry. Each of them is willing to have a discussion and arrive at the optimal solution. In this scenario, the conflict among the senior lawyers at Lawteve best exemplifies _____.
A) a-type conflict
B) affective conflict
C) c-type conflict
D) channel conflict

Accepted Answer

The conflict among the senior lawyers at Lawteve best exemplifies c-type conflict, which is task-oriented and occurs due to differences in opinions or ideas about the work being done. The lawyers are willing to discuss and arrive at a solution which shows that they are open to resolving the conflict in a constructive manner. A-type conflict is also task-oriented, but it is more intense and involves personal differences. Affective conflict, on the other hand, is emotional and involves personal animosity. Channel conflict is a conflict that occurs between different channels or distribution partners in a business.

Question 6

Cassie runs a cake shop. Her primary goal is to set up the largest chain of cake shops in the city. Apart from this goal, another goal of Cassie's is to sell 400 cakes in December. In this scenario, Cassie's goal of selling 400 cakes in December is an example of a _____.
A) capstone goal
B) passive goal
C) distal goal
D) proximal goal

Accepted Answer

The answer of Cassie runs a cake shop. Her primary...

Question 7

The team leaders in the production department at Virginiastalk, an automobile manufacturer, follow standing plans that specify the detailed steps they are expected to follow when an export order gets canceled. Given this information, the standing plans in this scenario can be referred to as _____.
A) artifacts
B) prototypes
C) heuristics
D) procedures

Accepted Answer

The standing plans mentioned in the scenario are detailed steps that the team leaders in the production department are expected to follow when an export order gets canceled. This implies that the plans are a set of procedures that define a standard course of action for a specific situation. Hence, option D, procedures, best describes the standing plans in this scenario. Options A, B, and C, artifacts, prototypes, and heuristics, respectively, do not accurately capture the nature of the plans as presented in the scenario.

Question 8

_____ occurs when a group member must wait to share an idea because another member is presenting an idea.
A) Dialectal inquiry
B) Groupthink
C) Satisficing
D) Production blocking

Accepted Answer

Production blocking occurs when a group member is unable to present their idea or actively participate because another member is presenting or talking, causing them to wait for their turn.

Question 9

At a canning factory, employees are strictly instructed to wear uniform while working around the canning machines. Which of the following kinds of standing plans is exemplified in this scenario?
A) Rules and regulations
B) Norms
C) Policies
D) Purpose statements

Accepted Answer

Rules and regulations are specific guidelines that must be followed, such as wearing a uniform in a factory setting.

Question 10

Chester, the operations manager at a chemical manufacturing company, finds that the air pollutants released by the company have become very high. To arrive at a decision to resolve the issue, he defines the problem and then identifies decision criteria. In the context of rational decision making, which of the following is the next step that Chester should ideally take?
A) Computing the optimal decision
B) Weighing the decision criteria
C) Generating alternative courses of action
D) Making absolute comparisons

Accepted Answer

The answer of Chester, the operations manager at a chemical...

Question 11

__________is described as the determination to achieve a goal.
A) Goal setting
B) Satisficing
C) Groupthink
D) Goal commitment

Accepted Answer

Goal commitment is the determination or dedication to achieving a desired outcome. It involves a strong sense of responsibility, perseverance, and a willingness to put in the effort needed to reach the goal. Goal commitment is an essential component of successful goal attainment.

Question 12

Shoerls, a footwear manufacturing company, had been purchasing its raw materials from Douglem. When Douglem increased the prices of its products, the production managers at Shoerls decided to purchase the raw materials from a different supplier that they believed would be a good-enough alternative. This scenario best illustrates the concept of _____.
A) counterconditioning
B) overregularizing
C) maximizing
D) satisficing

Accepted Answer

The scenario best illustrates the concept of satisficing, which refers to making a decision that is satisfactory or good enough, rather than trying to maximize or find the best possible outcome. Shoerls' decision to switch to a different supplier after Douglem increased its prices is an example of satisficing, as they chose an alternative that they believed would meet their needs, rather than spending more time and resources to find the optimal solution.

Question 13

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.
A) A-type conflict
B) C-type conflict
C) Channel conflict
D) Personal conflict

Accepted Answer

A-type conflict, also known as affective conflict, involves emotional reactions and personal disagreements, making it different from professional or task-related conflicts.

Question 14

Edgar, the production manager at a textile factory, has noticed a decline in the production capacity of the factory. He wants to understand the reason behind this trend and make a decision on how to resolve the issue. In the context of rational decision making, which of the following is the first step that Edgar should ideally take?
A) Identifying and defining the problem
B) Computing the optimal decision
C) Generating alternative courses of action
D) Identifying decision criteria

Accepted Answer

The first step in rational decision making is to identify and define the problem. Without understanding the root cause of the decline in production capacity, it is impossible to generate alternative courses of action or identify decision criteria. Therefore, Edgar should start by investigating the problem and gathering relevant data before moving onto the next steps.

Question 15

Lewrice, an apparel manufacturer, has been finding it difficult to deliver its products to its retailers on time. The time taken to deliver the products has been more than the estimated time in almost all instances. The managers of the company have to make a decision on how to resolve the issue. In the context of rational decision making, which of the following is the first step that the managers should ideally take?
A) Computing the optimal decision
B) Identifying and defining the problem
C) Generating alternative courses of action
D) Identifying decision criteria

Accepted Answer

The first step in rational decision making is to identify and define the problem. Once the problem is clearly understood, the managers can move on to generating alternative courses of action, identifying decision criteria, computing the optimal decision, and implementing and evaluating the chosen decision.

Question 16

Ray, the brand manager of Randalegna, an online furniture company, prepares a plan detailing Randalegna's merger with Leonmento, an online home décor company. In this scenario, Ray has most likely prepared a _____.
A) strategic plan
B) single-use plan
C) tactical plan
D) standing plan

Accepted Answer

The answer of Ray, the brand manager of Randalegna, an...

Question 17

The managers at Richellath follow standing plans that broadly define the action that needs to be taken when their subordinates do not meet deadlines. These plans also discuss the intended outcome of the given action. Given this information, the standing plans in this scenario can be referred to as _____.
A) policies
B) heuristics
C) prototypes
D) artifacts

Accepted Answer

Standing plans that define the action to be taken and the intended outcome are referred to as policies. Heuristics are more like mental shortcuts or rules of thumb used to make quick decisions. Prototypes are early designs or models of a product. Artifacts are physical objects created by humans that have cultural or historical significance.

Question 18

Chris is part of the top management of a bank. He formulates a plan on how the bank will deal with its competitors and serve its customers for the next five years. In this scenario, Chris has most likely contributed to developing the bank's _____.
A) strategic plan
B) single-use plan
C) tactical plan
D) operational plan

Accepted Answer

A strategic plan is a long-term plan formulated by top management that outlines the organization's goals, strategies, and tactics for achieving them. Since Chris is part of the top management and formulating a plan for the next five years, it is most likely a strategic plan. Single-use plans are designed for one-time use, tactical plans are medium-term plans formulated to implement a specific strategy, and operational plans are short-term plans outlining specific actions to achieve objectives.

Question 19

The marketing managers of Point Inc. are having a conflict over how they can improve the marketing strategies of their company. The managers are disagreeing on the views presented by each other based on their experiences and knowledge. In this scenario, the managers are engaging in a(n) _____.
A) a-type conflict
B) personal conflict
C) c-type conflict
D) channel conflict

Accepted Answer

The conflict among the marketing managers of Point Inc. is a c-type conflict because it is a task-related disagreement about how to improve the marketing strategies of the company. A-type conflicts are emotional, personal disagreements, while personal conflicts involve personal issues between individuals. Channel conflict is a type of conflict between different marketing channels or distribution channels.

Question 20

__________is a barrier to good decision making caused by pressure within the group for members to agree with each other.
A) Groupthink
B) Satisficing
C) Evaluation apprehension
D) Production blocking

Accepted Answer

Groupthink is a phenomenon where members of a group prioritize agreement and conformity over critical thinking and individual decision making. This can lead to poor decision making and ignoring potential problems or alternatives.

Quiz 5: Planning and Decision Making

Deborah is a middle manager in a leading fashion magazine. She presents a half-yearly estimate on how she intends to use the budget allotted to her team for the next six months. In this scenario, Deborah has most likely contributed to developing the _____ for her team.

Carolyn, a designer at Logisign, was not given the promotion she was expecting during the annual performance appraisal. She took this personally and got into an argument with her supervisor. In this scenario, the disagreements between Carolyn and her supervisor can best be classified as _____.

Cassie runs a cake shop. Her primary goal is to set up the largest chain of cake shops in the city. Apart from this goal, another goal of Cassie's is to sell 400 cakes in December. In this scenario, Cassie's goal of selling 400 cakes in December is an example of a _____.

The team leaders in the production department at Virginiastalk, an automobile manufacturer, follow standing plans that specify the detailed steps they are expected to follow when an export order gets canceled. Given this information, the standing plans in this scenario can be referred to as _____.

_____ occurs when a group member must wait to share an idea because another member is presenting an idea.

At a canning factory, employees are strictly instructed to wear uniform while working around the canning machines. Which of the following kinds of standing plans is exemplified in this scenario?

__________is described as the determination to achieve a goal.

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Ray, the brand manager of Randalegna, an online furniture company, prepares a plan detailing Randalegna's merger with Leonmento, an online home décor company. In this scenario, Ray has most likely prepared a _____.

Chris is part of the top management of a bank. He formulates a plan on how the bank will deal with its competitors and serve its customers for the next five years. In this scenario, Chris has most likely contributed to developing the bank's _____.

The marketing managers of Point Inc. are having a conflict over how they can improve the marketing strategies of their company. The managers are disagreeing on the views presented by each other based on their experiences and knowledge. In this scenario, the managers are engaging in a(n) _____.

__________is a barrier to good decision making caused by pressure within the group for members to agree with each other.