Question 1

Marco is a swimming coach at an elementary school. If his students fail to master a stroke, he compels them to practice for longer hours. In this case, Marco is using _____.

Accepted Answer

The answer of Marco is a swimming coach at an...

Question 2

Ashley is the manager of a design team in a marketing company. She requests the company's administration department to install cameras in the corporate office to monitor the entries and exits of all her team members. This is to observe the amount of time the team members spend at their workstations. In this scenario, Ashley is using _____.

Accepted Answer

Objective control involves using observable measures of employee behavior or output to assess performance. In this case, Ashley is using cameras to monitor the time team members spend at their workstations, which is a form of objective control.

Question 3

Harrison runs a bicycle manufacturing company. Owing to increasing competition, his company starts losing its customer base. To regain its position in the market, Harrison keenly observes his competitors' business plans and strategies. Subsequently, he incorporates a change in his company's marketing strategy. Eventually, his company starts making profits. This is an example of _____.

Accepted Answer

This is an example of benchmarking, where Harrison observes and learns from his competitors' strategies to improve his own business performance.

Question 4

As long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day, they are free to create their own schedules and work styles to achieve their daily target. Zeal Publishing appears to be following a _____ system.

Accepted Answer

The answer of As long as the associate editors at...

Question 5

Taxi It is a cab service company. Every vehicle used by the company has a wireless passive tracking system installed in it, which monitors the location of the vehicle at any given time. This way, the management is always aware of where a driver is and where he or she is headed. This is an example of _____.

Accepted Answer

The use of a wireless passive tracking system to monitor the location of vehicles is an example of objective control because it relies on data and technology to track and manage the behavior of drivers. This type of control is based on measurable results and is often used in industries that rely on logistics and transportation, like the taxi industry. Normative control is based on shared values and social norms, while bureaucratic control relies on rules and procedures to manage behavior. Concertive control is based on team-based structures and shared responsibility. None of these types of control are directly applicable to the situation described in the question.

Question 6

Juliana is a team leader at Spectra Inc., a publishing company. She works closely with writers and editors, monitors their performance, and rectifies mistakes when work is in progress. In this case, Juliana is using _____.

Accepted Answer

Juliana is using concurrent control, which involves monitoring and regulating ongoing activities to ensure that goals are being met. She is keeping a close eye on the work of the writers and editors to make sure everything is on track and adjusting as needed. Feedback control involves gathering information about a completed activity and using it to make improvements for the future, while feedforward control involves anticipating potential problems and taking steps to prevent them. Reactive control involves responding to problems after they have occurred rather than preventing them from happening.

Question 7

Gigi, the owner of Café Mantra, gives small rewards-free movie tickets-to employees who regularly come to work on time and complete the tasks assigned to them. Employees who break rules or deviate from the company policy, however, often get a cut in their performance-linked incentives. Gigi is using _____ with her employees.

Accepted Answer

The answer of Gigi, the owner of Café Mantra, gives...

Question 8

A local logistics company recently installed global positioning system (GPS) tracking devices in all its telephone sets to ensure that employees were making only service calls and not personal calls. This is an example of _____.

Accepted Answer

Objective control involves using observable measures, such as GPS tracking, to monitor and regulate employee behavior.

Question 9

Karson, the managing director of a multinational corporation, punishes his employees for coming late to work by deducting their salaries. In this scenario, Karson is using _____.

Accepted Answer

Karson is using bureaucratic control, which relies on rules and regulations, as well as rewards and punishments, to influence employee behavior. Deducting salaries for being late is an example of a punishment used in a bureaucratic control system.

Question 10

Which of the following statements is true of bureaucratically controlled companies?

Accepted Answer

Bureaucratically controlled companies tend to have a rigid adherence to policies and procedures, making them resistant to change. This can make it challenging for them to adapt to new market conditions or customer needs.

Question 11

Lia runs a day care center. She is very particular about the kind of attention her staff lends to the children who come to the day care center. She hires employees who love children and are capable of taking care of them with utmost patience. Her employees are attentive, proactive, and sensitive to the needs of the children. This scenario illustrates that Lia uses _____.

Accepted Answer

Lia uses normative control, which is based on shared values and beliefs, to ensure that her employees provide the best care to the children at the day care center. She hires employees who share her love for children and have the same values when it comes to taking care of them. By doing this, she ensures that her staff will be sensitive to the needs of the children and provide them with the best possible care.

Question 12

Emily is a school principal. If the teachers at her school fail to complete teaching the syllabus for the term on time, she fires them immediately. This scenario illustrates that Emily is using _____.

Accepted Answer

Emily's approach of firing teachers who fail to complete the syllabus on time indicates that she is using bureaucratic control, which relies on rules, procedures, and strict hierarchical structures to ensure that individuals meet specific goals or standards.

Question 13

Which of the following is true of concertive control?

Accepted Answer

Concertive control is a type of control used in teams where team members monitor each other's behavior and ensure that it aligns with the team's shared values and goals. Therefore, a team member's behavior has to satisfy the rest of his or her team members. Choice B is incorrect because concertive control is not based on pleasing the boss, but rather on pleasing the team. Choice C is incorrect because companies using concertive control may hire individuals with different beliefs and values, as long as they are willing to adapt to the team's shared values and goals. Choice D is incorrect because concertive control involves monitoring and ensuring that behavior aligns with shared values and goals, rather than allowing individuals to do whatever they want.

Question 14

__________is the process of identifying outstanding practices, processes, and standards in other companies and adapting them to one's company.

Accepted Answer

Benchmarking is the process of identifying the best practices, processes, and standards in other companies and adapting them to one's company. It involves comparing one's company's performance with that of other companies to identify areas where improvements can be made. This helps in setting performance standards and goals, and improving overall performance.

Question 15

Veronica recently bought a smartphone for $300. The smartphone has excellent camera and battery life. She is quite happy with her purchase as she feels that the smartphone caters to all her needs for its price. In this scenario, Veronica's perception of the smartphone exemplifies _____.

Accepted Answer

Veronica's perception of the smartphone exemplifies value, as she feels that it caters to all her needs for the price she paid.

Question 16

Orlando is a sales coordinator at ETC Merchandise. His team members have the liberty to work from home or office, just like Orlando does, as long as they meet the sales targets every month. This scenario illustrates the concept of _____.

Accepted Answer

This scenario illustrates the concept of self-control, where employees have the autonomy to choose their work environment as long as they meet their targets.

Question 17

Anaya owns a store that sells leather products made from mushroom caps. She cares for the environment and the welfare of the animals. To run her business successfully, she employs people who think outside the box and wish to protect animals from exploitation. This is an example of _____.

Accepted Answer

This is an example of normative control because the focus is on values such as caring for the environment and animal welfare, which are shared by the employees and the owner. Normative control relies on shared values and beliefs to guide behavior, rather than rules or regulations (bureaucratic control) or monitoring and feedback (objective control). Concertive control also relies on shared values, but it typically involves self-managing teams rather than a hierarchical structure.

Question 18

_____ is the use of observable measures of worker behavior or outputs to assess performance and influence behavior.

Accepted Answer

Objective control is focused on measurable outcomes and behavior, assessing performance based on observable measures. This differs from bureaucratic control, which relies on rules and procedures, normative control which uses shared values and beliefs to influence behavior, and concertive control which involves self-monitoring and peer regulation.

Question 19

JBC Customs only hires people who are curious and eager to learn as its managers believe that those are the two traits every employee needs to have if they want to contribute anything of value to the company. Every applicant is carefully screened, and only those applicants who have these two traits are chosen to proceed further in the hiring process. In this scenario, JBC Customs is using _____.

Accepted Answer

The answer of JBC Customs only hires people who are...

Question 20

The president of Krypton Inc. wants to know the company's current financial condition. The financial report that can provide this information is the _____.

Accepted Answer

The balance sheet provides information about a company's financial condition at a specific point in time, including its assets, liabilities, and equity. This is the most appropriate financial report for determining a company's current financial condition. The cash flow statement shows the sources and uses of cash over a period of time, while the income statement shows a company's revenues and expenses over a period of time. The financial ratio report analyzes a company's financial performance through various ratios (e.g. liquidity, profitability, efficiency), but does not provide a comprehensive picture of its current financial condition.

Quiz 16: Control