Question 1

Which of the following is a way to reduce offensiveness in a conflict?

Accepted Answer

Compensation involves offering something to make up for the harm or offense caused in a conflict. By providing compensation, the offended party may feel less hurt and offended, which can help reduce the offensiveness of the conflict. Mortification may make the situation worse by further humiliating the offended party, persuasion may not be effective if emotions are running high, and denial does not address the offense or harm caused.

Question 2

This technique should be used when conflict has emerged but is not careening out of control.

Accepted Answer

Conflict resolution is the best choice as it is specifically aimed at addressing conflicts and finding a mutually beneficial solution for all parties involved. This technique can be effective when the conflict is not yet out of control and can prevent any further escalation.

Question 3

Muscular public relations is primarily associated with

Accepted Answer

A

Question 4

Minimizing a crisis with a statement that there is "no serious damage or injuries" is known as which type of strategy?

Accepted Answer

Justification involves downplaying the severity of the crisis by suggesting that the damage or injuries are not serious.

Question 5

The issues management process includes which of the following steps?

Accepted Answer

The answer of The issues management process includes which of...

Question 6

Which is NOT a strategy (from Benoit)for image restoration?

Accepted Answer

Benoit's theory of image restoration does not include "caution" as a strategy. The strategies outlined by Benoit for image restoration include mortification, denial, and reducing offensiveness, among others, but not caution.

Question 7

Thirty-nine percent of business crises are

Accepted Answer

The answer of Thirty-nine percent of business crises are
...

Question 8

Oftentimes,apologizing after a crisis isn't effective because of the

Accepted Answer

The answer of Oftentimes,apologizing after a crisis isn't effective because...

Question 9

How an organization responds in the first ____hour(s)often determines whether or not the situation remains an incident or becomes a crisis

Accepted Answer

The first 24 hours are critical in determining whether a situation escalates into a crisis or remains manageable as an incident. This period is crucial for effective communication, assessment, and initial response to mitigate potential damage.

Question 10

The notion of conflict management depends on many factors (requiring adaptation or change)when assessing a threat is known as

Accepted Answer

Contingency theory suggests that the effectiveness of a leadership style or approach depends on the context or situation. This theory applies to conflict management by proposing that the approach to managing a conflict should vary based on the specifics of the situation, including the nature of the threat, rather than applying a one-size-fits-all solution.

Question 11

A recent study found three "top triggers" for a crisis situation; which is NOT one of these triggers?

Accepted Answer

The three top triggers for a crisis situation, according to the question, are unethical behavior, executive misconduct, and financial irregularities. Unscrupulous media is not listed as one of the triggers.

Question 12

Reputation is defined as:

Accepted Answer

Reputation is the collective reputation of past performance.

Question 13

According to Professor Martha Lauzen,effective issues management requires:

Accepted Answer

Effective issues management involves active sense-making strategies to anticipate and address potential issues proactively.

Question 14

Litigation PR usually occurs at what stage in the conflict management life cycle?

Accepted Answer

Litigation PR usually occurs in the reactive stage of the conflict management life cycle, which involves responding to a crisis or conflict that has already occurred.

Question 15

The daily clipping of news stories best describes the notion of

Accepted Answer

The answer of The daily clipping of news stories best...

Question 16

The image restoration strategy that an organization chooses:

Accepted Answer

The best choice is C, as the image restoration strategy chosen will depend greatly on the specific situation at hand. There is no one-size-fits-all solution to image restoration, and the strategy will vary depending on factors such as the severity of the crisis, the stakeholders involved, and the public reaction. While having a crisis plan handbook can be helpful, it is not always sufficient for addressing unique and unforeseen circumstances. The strategy chosen should be carefully considered by top management, but should also take into account the specifics of the crisis and the needs of those impacted. The physical injuries sustained by individuals involved in the crisis may be a factor in the strategy chosen, but it is not the only determining factor.

Question 17

Which of the following is part of the proactive phase of conflict management?

Accepted Answer

Environmental scanning is part of the proactive phase of conflict management, as it involves monitoring and analyzing the external and internal environments of an organization to identify potential sources of conflict before they escalate.

Question 18

Actions taken to appease publics involved,such as free coupons or charitable donations,are referred to as

Accepted Answer

Ingratiation involves actions taken to appease or pacify publics, such as offering free coupons or making charitable donations, with the aim of creating a favorable impression or mitigating negative perceptions.

Question 19

This image restoration strategy distinguishes an act from similar,but more offensive,acts.

Accepted Answer

Differentiation is the strategy of emphasizing the differences between two similar acts to show that one is less offensive than the other. This helps to restore the image of the person or organization who has committed the act by suggesting that it was not as bad as other similar acts that are more offensive.

Question 20

Bolstering and reparation are synonymous with which phase of the conflict management life cycle?

Accepted Answer

Bolstering and reparation are actions taken during the recovery phase of the conflict management life cycle, which occurs after the conflict has been addressed and resolved. This phase involves repairing any damage or harm caused by the conflict and restoring relationships and trust among the parties involved.

Quiz 10: Conflict Management: Dealing With Issues,Risks,and Crises