Question 1

A company's intranet and extranet restrict access only to visitors who have authorization.

Accepted Answer

Intranets and extranets are designed to provide secure access to authorized users, while restricting access to unauthorized visitors.

Question 2

One of the purposes of a subject line in an email message is to allow recipients to sort through and prioritize the reading of messages.

Accepted Answer

The subject line gives a brief overview of what the email is about, allowing recipients to quickly sort through and prioritize their email messages.

Question 3

A good rule of thumb when composing web pages is to use as many graphics as possible, and the bigger the better.

Accepted Answer

This is actually a misconception. While graphics can enhance a web page, using too many can slow down loading time and make the page overwhelming for the user. Additionally, using high-resolution images or videos can take up a lot of bandwidth and potentially increase page load time. It's important to strike a balance between using enough graphics to make the page visually appealing and not overwhelming the user with too much content.

Question 4

Rajhad would like to invite several employees of different departments to attend a new product planning meeting. A good subject line for her invitation e-mail message would be "Meeting for Brainstorming New Products."

Accepted Answer

The subject line accurately conveys the purpose of the meeting and encourages the recipients to attend for brainstorming new products.

Question 5

Most companies prohibit the use of wikis among employees as a form of internal communication.

Accepted Answer

Many companies encourage the use of wikis as a collaborative tool for internal communication and knowledge sharing. However, some companies may have specific policies or concerns regarding security and confidentiality that restrict the use of wikis.

Question 6

Jarrod deleted an email message that documented problems with the company's safety procedures. In court, this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees.

Accepted Answer

Deleting evidence relevant to a legal case can be considered spoliation of evidence, which is a serious offense that can result in legal consequences. The fact that it was an innocent mistake is unlikely to excuse the behavior.

Question 7

Federal laws ensure that email messages employees send at work are private.

Accepted Answer

Federal laws do not explicitly provide employees with the expectation of privacy in their workplace email communications. Employers may monitor employees' email messages as long as they have a legitimate business reason for doing so.

Question 8

Text messaging is a viable alternative to phone calls for those with hearing impairment.

Accepted Answer

Text messaging allows those with hearing impairment to communicate efficiently without relying on phone calls.

Question 9

Jargon and acronyms are found more commonly in e-mail messages than in business letters that go to parties outside the company.

Accepted Answer

E-mail is a more informal form of communication than business letters, and people are more likely to use jargon and acronyms when communicating informally.

Question 10

Email is a channel of choice for business messages that must be sent to several recipients in a timely manner.

Accepted Answer

Email allows for easy and quick dissemination of messages to multiple recipients, making it an ideal channel for sending timely business messages.

Question 11

Given the informality of a business email message, grammar and spelling are not as critical as they might be in a business letter.

Accepted Answer

Even in business emails, proper grammar and spelling are crucial as they reflect on the professionalism and credibility of the sender.

Question 12

Because e-mail messages are written efficiently, they should be organized in a direct, deductive style.

Accepted Answer

The answer of Because e-mail messages are written efficiently, they...

Question 13

Enumerated lists, bulleted lists, tables, graphs, and pictures can all be used in email messages to strengthen communication.

Accepted Answer

Enumerated lists, bulleted lists, tables, graphs, and pictures are all visual aids that can improve the clarity and effectiveness of email communication.

Question 14

Anonymous blog postings can lead to irresponsible behavior, harassment, and gossip.

Accepted Answer

Anonymous postings can provide a sense of anonymity where people disguise their identity and often do not take responsibility for their actions. This can lead to irresponsible behavior, harassment, and spreading of gossip. As there are no personal consequences, people often become aggressive and unfiltered in their comments.

Question 15

Under the Electronic Communications Privacy Act, employers need only provide a legitimate business reason for monitoring employee email communication and are not required to notify employees of the monitoring.

Accepted Answer

The answer of Under the Electronic Communications Privacy Act, employers...

Question 16

The word "Meeting" is an example of an efficient and effective subject line for an email message.

Accepted Answer

While "Meeting" may be concise, it does not provide enough context or information. An effective subject line should give a clue as to the purpose of the email and attract the recipient's attention. A more specific subject line such as "Request for Meeting on Sales Strategy" would be more effective.

Question 17

When leaving a phone message, you should give only your name and number to improve efficiency.

Accepted Answer

Leaving a detailed message including your name, number, and the reason for your call can improve efficiency by allowing the recipient to prepare a response or gather necessary information before returning your call.

Question 18

Repeating the information in the subject line in the first sentence of an email is redundant and should be avoided.

Accepted Answer

The answer of Repeating the information in the subject line...

Question 19

When using instant messaging, spelling and grammar matter less than when using e-mail.

Accepted Answer

When using instant messaging, the communication is often more casual and conversational, making spelling and grammar less important compared to formal email communication. However, it's still important to ensure that the message is clear and understandable for the recipient.

Question 20

A business person should carefully consider whether to send a formatted documents as an attachment to an email message because of the time required for downloading.

Accepted Answer

Sending formatted documents as attachments can take time to download, especially for recipients with slow internet connections. This can cause frustration for the recipient and potentially harm the sender's professional image. It's important to consider alternative options, such as sharing a link to the document on a cloud storage platform, to ensure efficient communication.

Quiz 5: Communicating Electronically