Which of the following Kano Model requirements has the greatest influence on customer satisfaction?
A)must-be requirements
B)one-dimensional requirements
C)attractive requirements
D)indifferent requirements

Question

Quizplus · Accepted Answer

Attractive requirements in the Kano Model have the greatest influence on customer satisfaction because they refer to features that customers do not expect. Their presence can significantly enhance customer satisfaction, while their absence does not necessarily cause dissatisfaction. These are often the features that differentiate a product from its competitors and can significantly enhance the perceived value of a product or service.

Which of the Following Kano Model Requirements Has the Greatest