Each of the following is a Kano Model procedure except A)interpret and evaluate results. B)construct the Kano questionnaire and interview customers. C)identify project requirements and customer expectations as though you are walking in the customer's shoes. D)close down the project.

Question

Quizplus · Accepted Answer

Closing down the project is not a Kano Model procedure. The Kano Model involves identifying customer needs, constructing a questionnaire, interpreting and evaluating results to determine customer expectations, and using this information to guide project requirements.

Each of the Following Is a Kano Model Procedure except